Troy Burrows
Chigwell
Summary
Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.
Overview
19
19
years of professional experience
Work History
Network Logistics Manager
Woolworths
04.2017 - Current
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Improved on-time delivery rates by optimising transportation routes and scheduling.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Organised records of vehicles, schedules and completed orders.
- Managed all aspects of the team - rosters, grievances & performance managment.
Customer Service Agent
Woolworths
03.2012 - 03.2017
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Safely delivered eCommerce customers their groceries using company fleet
- Performed vehicle pre-trip inspections daily
- Maintained 98% OTD to customers.
Store Assistant
Woolworths
09.2005 - 02.2012
- Customer service checkout operator.
- Stock assistant.
- Back of house assistant.
Education
No Degree -
Taroona High School
Taroona, TAS12.2006
Skills
- Team Management
- Distribution Management
- Fleet Dispatch
- Critical Thinking
- Team Collaboration
- Customer Service
- Schedule Management
- Logistics Coordination
Additional Information
References will be provided at interview.
Timeline
Network Logistics Manager
Woolworths
04.2017 - Current
Customer Service Agent
Woolworths
03.2012 - 03.2017
Store Assistant
Woolworths
09.2005 - 02.2012
No Degree -
Taroona High School
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