Troy Callaghan
Inglewood
Summary
Experienced in delivering customer service within a fast-paced environment, effectively addressing routine inquiries and service complaints. Oversaw scheduling and workload distribution, fostering a collaborative atmosphere among team members to enhance productivity. Maintained comprehensive knowledge of products and services, ensuring prompt resolution of customer concerns while adhering to safety protocols during operations. Demonstrated proficiency in equipment maintenance and safety compliance, contributing to operational efficiency in various settings.
Overview
2026
2026
years of professional experience
1997
1997
years of post-secondary education
1
1
Certification
Work History
Lawn Care Business Owner
Teds Lawn Care and Maintenance
Inglewood
02.2019 - Current
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Oversaw scheduling and workload distribution among customer service representatives.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Operated machinery to maintain production efficiency and quality standards.
- Maintained a clean and organized work environment to ensure safety standards.
- Adjusted machine settings based on product specifications and requirements.
- Followed all safety procedures to minimize risks during operations and maintenance tasks.
- Adjust machine settings to complete tasks accurately.
- Carry out regular safety checks on machinery prior to operation.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
Sawmill Worker
Inglewood Sawmill
Inglewood
- Operated sawmill machinery to process timber efficiently.
- Maintained safety standards while handling wood materials.
- Assisted in loading and unloading raw timber for production.
- Collaborated with team members to ensure smooth workflow.
- Conducted routine maintenance on sawmill tools and equipment.
- Stack finished product onto pallets for shipment or storage.
- Clean work area of debris created during production cycle.
- Conducted routine safety checks on equipment before daily operations.
- Loaded and unloaded shipments, ensuring proper stacking and storage.
- Followed safety protocols to minimize risks during material handling tasks.
- Loaded pallets onto trailers for shipment.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Implemented safety protocols to ensure compliance with regulatory standards.
- Conducted regular safety inspections to identify potential hazards in the workplace.
- Developed training materials for employee safety and risk management programs.
- Collaborated with management to improve workplace safety policies and procedures.
- Assisted in emergency response planning and conducted evacuation drills for staff.
- Maintained detailed records of safety incidents and reported findings to supervisors.
- Facilitated safety meetings to promote awareness and encourage employee participation.
Water Treatment Plant Operator
Goondiwindi Regional Council
Inglewood
- Operated water treatment processes to ensure compliance with environmental standards.
- Monitored equipment performance and conducted routine maintenance checks.
- Collected and analyzed water samples for quality assurance testing.
- Collaborated with team members to troubleshoot operational issues effectively.
- Assisted in training new staff on safety protocols and procedures.
- Implemented preventive measures to minimize equipment downtime during operations.
- Collected samples to assess water quality and tested for pH, hardness and sediment levels.
- Maintained records of plant operation, including chemical dosages, flow rates, residuals, and other parameters.
- Monitored chemical feed pumps to verify proper chemical dosage in treated water.
- Conducted weekly inspections of all equipment used in the water treatment process.
- Managed inventory of chemicals used in the water treatment process.
- Inspected water quality and levels and reported findings to supervisors.
- Operated sludge handling equipment such as centrifuges, thickeners, clarifiers, and filters.
- Monitored and adjusted water treatment plant operations in accordance with established procedures.
Education
Inglewood State School
Inglewood , QldSkills
- Equipment maintenance
- Chemical handling
- Water quality testing
- Safety compliance
Certification
Blue Card
Chemical Handling
Manual Car licence
Forklift
ABN Number 70787203138
Timeline
Lawn Care Business Owner
Teds Lawn Care and Maintenance
02.2019 - Current
Sawmill Worker
Inglewood Sawmill
Water Treatment Plant Operator
Goondiwindi Regional Council
Inglewood State School