Troy Cathcart
Perth,WA
Summary
Hardworking employee enthusiastic about learning the marketing field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Platypus Shoes
09.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Consultant
Telstra
01.2022 - 08.2023
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Retail Sales Associate
Culture Kings
07.2021 - 01.2022
- Informed customers of current store promotions to encourage additional sales purchases.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Greeted customers and helped with product questions, selections and purchases.
Shift Manager
Dominos
06.2019 - 08.2021
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Tracked receipts, employee hours and inventory movements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Education
Bachelor's of Commerce - Marketing And Management
University of Western Australia
Perth, WA12.2021
Skills
- Product and Service Knowledge
- Strong interpersonal skills
- Time management
- Teamwork
- Adaptability
- Problem Solving
- Digital Marketing
Timeline
Assistant Manager
Platypus Shoes
09.2023 - Current
Sales Consultant
Telstra
01.2022 - 08.2023
Retail Sales Associate
Culture Kings
07.2021 - 01.2022
Shift Manager
Dominos
06.2019 - 08.2021
Bachelor's of Commerce - Marketing And Management
University of Western Australia
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