Troy Cromer
Breakwater,Vic
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Hardworking Waiter with over 20 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Overview
5
5
years of professional experience
Work History
Catering Assistant
Contempary Catering
Geelong, Vic
12.2023 - Current
- Supported chefs in managing food preparation to achieve precise plating and presentation.
- Interacted with guests to obtain feedback on product quality and service levels.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Set up and cleaned up food preparation and service stations before and after catered events.
- Listened to negative and positive feedback from guests to improve customer service quality.
- Filled in for absent workers by performing wide variety of food service work.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Monitored temperatures to maintain proper food safety conditions throughout duration of catered events.
Restaurant Waiter
Flouch's
Point Lonsdale, Vic
06.2022 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Calculated charges, issued table checks and collected payments from customers.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Suggested additional items to customers to increase restaurant sales.
Restaurant Waiter
Scotchmans Hill Winery
Drysdale, Victoria
05.2023 - 11.2024
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided exceptional service to high volume of daily customers.
- Stocked server areas with supplies before, during and after shifts.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Calculated charges, issued table checks and collected payments from customers.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Informed customers about specials, upselling additional food and drink items.
Food Service Worker
Calibre Workforce Solutions
Geelong, Victoria
06.2019 - 09.2023
- Maintained order and cleanliness of work areas to conform with health codes.
- Acquired new skills to support team and further accommodate customer needs.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Monitored inventory to keep adequate stock of food items and supplies.
- Operated cash register to process cash, check and credit card transactions.
- Performed variety of duties related to food service.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Maintained professional demeanor during interactions with customers and co-workers.
- Set up, restocked and cleaned dining areas.
- Completed opening, closing and shift change tasks by following company guidelines.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Greeted customers, took orders, prepared and served food and processed payment at convenience store food service area.
- Monitored and replenished inventory stock of food, condiments and supplies to optimize customer service.
- Sought out and implemented methods to improve food service and team performance.
- Recommended new menu items, food preparation techniques and food service process improvements for optimum customer satisfaction and sales volume.
- Catered events as part of team for up to 400 people from food preparation through table clearing and cleanup.
- Explained menu to hospital patients, received food orders, helped prepare food and delivered meals to patients.
Cafe Assistant
Edina Waterfront Cafe
Portarlington, Victoria
10.2021 - 09.2022
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Operated industrial dishwasher to wash glassware and utensils.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Adhered to company food, safety, quality and sanitation policies.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Rotated and replenished products in display cases.
- Investigated and resolved customer complaints concerning food quality and service.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
Skills
- Point of Sale (POS) System Operations
- Food Safety Understanding
- PPE Compliance
- Dining Room Cleaning and Upkeep
- Food and Beverage Service
- High Volume Dining
- Verbal and Written Communication
- High Energy and Stamina
- Workflow Coordination
- Upselling and Cross Selling
- Conflict and Complaint Resolution
- Check Payment Processing
- Table Setting Arrangements
- Wine Pairings
- Team Player
- Menu Knowledge
Reference's
- Sandra Dawson Hospital Services Manager of Calvary Bethleham Hospital Cauilfield 0417 547 168
- Ruth Vickers Bistro and Events manager of Scotchmans Hill Winery 0417 106 224
- Michael Flouch Proprietor of Flouch's Restaurant Point Lonsdale 0418946785
Timeline
Catering Assistant
Contempary Catering
12.2023 - Current
Restaurant Waiter
Scotchmans Hill Winery
05.2023 - 11.2024
Restaurant Waiter
Flouch's
06.2022 - Current
Cafe Assistant
Edina Waterfront Cafe
10.2021 - 09.2022
Food Service Worker
Calibre Workforce Solutions
06.2019 - 09.2023
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