Summary
Overview
Work History
Skills
References
Timeline
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Troy Cromer

Geelong/Breakwater,VIC

Summary

Dynamic Floor Supervisor with a proven track record at Calibre Workforce Solutions, enhancing team productivity and reducing turnover through effective training and open communication. Skilled in performance optimization and safety compliance, I excel in fostering customer satisfaction and engagement while implementing quality control measures to ensure exceptional service delivery.

Overview

2026
2026
years of professional experience

Work History

Floor Supervisor/Cleaner

Calibre Workforce Solutions
  • Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
  • Evaluated work of Number floor employees to improve performance.
  • Maintained accurate records pertaining to personnel matters such as attendance tracking or performance evaluation documentation.
  • Prepared and submitted daily, weekly and monthly performance reports to inform upper management.

Cleaner Supervisor

Geelong Commercial Cleaners
08.2024 - Current
  • Optimized team productivity by introducing effective cleaning techniques and time management practices.
  • Coordinated schedules to ensure peak hour coverage while minimizing labor expenses.
  • Worked with supervisors to create best practices and facilitate knowledge sharing between teams.
  • Set clear behavior expectations for staff, promoting open dialogue regarding workplace improvements.
  • Maintained safety standards by rigorously enforcing compliance with safety protocols.
  • Lowered turnover rates through targeted training, mentoring, and performance assessments of cleaning personnel.
  • Kept current with industry regulations and standards through ongoing professional education.
  • Recognized exceptional employee contributions through morale-boosting recognition initiatives.

Hospital Services

Calvary Cordelia Grove
06.2023 - 11.2024
  • Ensured high-quality service through regular inspections of completed work areas.
  • Boosted client satisfaction with customized cleaning solutions based on individual preferences.
  • Developed and implemented training programs to inform staff of industry advancements.
  • Consistently achieved performance targets by monitoring progress and adjusting strategies as needed.
  • Resolved guest complaints effectively, fostering trust and improving customer experience.
  • Managed housekeeping operations, prioritizing cleanliness and safety standards across teams.
  • Trained new staff on cleaning protocols, ensuring adherence to safety guidelines.

Restaurant Team Member

Scotchmans Hill Winery
05.2023 - 11.2024
  • Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
  • Boosted sales through effective merchandising strategies and attention to product placement on the floor.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Optimized employee performance by conducting regular evaluations and providing constructive feedback.
  • Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
  • Maintained clean and organized store environment to cultivate pleasant shopping experiences.
  • Managed store inventories with periodic audits to verify correct counts and adherence to stock management protocols.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Defined and enforced store procedures in compliance with company policies and procedures.
  • Trained new team members on proper and safe use of tools and equipment.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
  • Held team meetings to gain feedback, provide updates and set policies.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.

Floor Supervisor

Flouch’s Restaurant
06.2022 - 08.2024
  • Mentored new hires on company policies and job responsibilities, ensuring effective integration into team.
  • Enhanced customer satisfaction by managing floor operations and promptly addressing concerns.
  • Fostered strong leadership by exemplifying company values as a positive role model for staff.
  • Coached employees on sales techniques and conflict resolution for improved customer interactions.
  • Conducted regular inspections to ensure store cleanliness and safety through proactive maintenance.
  • Collaborated with management to contribute valuable insights for strategic planning initiatives.
  • Oversaw employee performance, resolving issues to boost efficiency and meet productivity targets.
  • Built relationships with suppliers, negotiating favorable delivery terms at competitive prices.

Skills

  • Customer satisfaction and engagement
  • POS system operations
  • Team leadership and motivation
  • Policy enforcement and compliance
  • Performance optimization and coaching
  • Safety monitoring and procedures
  • Quality control measures
  • Service delivery coordination
  • Interpersonal conflict resolution
  • Sales goal achievement
  • Employee training and supervision
  • Staff scheduling and workflow management
  • Attention to detail
  • Critical thinking skills
  • Computer proficiency
  • Supply inventory management
  • Material handling and moving
  • Budget tracking and cost reduction
  • Emergency response readiness
  • Multitasking capabilities
  • Strong work ethic and positive attitude
  • Quality control

References

Sandra Dawson Hospital Services Manager of Calvary Bethlehem 0417547168.


Ruth Vickers Bistro & Events Manager of Scotchmans Hill Winery 0417106224


Marianne Hekkila Assistant Manager Calvary Cordelia Grove 0422966742

Timeline

Cleaner Supervisor

Geelong Commercial Cleaners
08.2024 - Current

Hospital Services

Calvary Cordelia Grove
06.2023 - 11.2024

Restaurant Team Member

Scotchmans Hill Winery
05.2023 - 11.2024

Floor Supervisor

Flouch’s Restaurant
06.2022 - 08.2024

Floor Supervisor/Cleaner

Calibre Workforce Solutions

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Troy Cromer