Troy Cromer

• Performed routine cleaning tasks, ensuring high standards of hygiene and safety compliance.
• Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses
• Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
• Adhered to company policies for appearance, thoroughness, and facility security.

• Resolved customer inquiries and complaints promptly, fostering positive relationships with guests.
• Collaborated with management to create promotional strategies for special events and offerings.
• Conducted regular staff meetings to communicate updates, expectations, and feedback effectively.
• Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.

• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.

• Supported team members during peak hours, ensuring smooth operations and minimal wait times for residents.

• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

• strictly followed food safety guidelines as required by regulatory agencies and company.

• Promoted a positive work environment through effective communication with colleagues and supervisors.

• Prepared and served various food and drink items to residents specifications in fast paced environments.

• Enhanced customer satisfaction by providing attractive service and addressing concerns promptly.

• Trained new employees on company polices, procedures and service standards to ensure consistent guest experiences across the team.

• Conducted regular employee evaluations to assess performance, provide constructive feedback and set goals for improvement.

Acted as a liaison between front of house and back of house departments ensuring clear communication for seamless service delivery.

• Supervised daily front-of-house operations, ensuring exceptional guest experiences and adherence to service standards.
• Trained and mentored staff on customer service protocols and operational procedures, enhancing team performance.
• Resolved customer complaints promptly, improving satisfaction and fostering positive relationships with clientele.
• Collaborated with kitchen staff to ensure timely food delivery and quality control, maintaining high service standards.
• Conducted regular team meetings to communicate updates, address concerns, and promote a cohesive work environment.