Troy Elliott
Port Augusta,SA
Summary
Dedicated front-end supervisor with 8 years of experience in delivering high-quality work. Proven ability to address diverse challenges with effective solutions. Committed to learning and ready to embrace new opportunities for growth.
Overview
8
8
years of professional experience
Work History
Front End Supervisor
Woolworths
Port Augusta, SA
03.2018 - Current
- Managed team members to maintain high standards in cleaning, customer service, and stocking.
- Scheduled team members for shift coverage to ensure adequate staffing. by contacting team members for absences.
- Ensured timely breaks for all front-end team members to promote well-being.
- Oversaw cash tills, verified amounts, and reported discrepancies.
- Trained new employees in customer service techniques and store policies.
- Assisted customers with refunds, exchanges, and complaint resolution.
- Prevented and reported incidents of in-store theft and non-payment.
- Reviewed surveillance footage to gather evidence for in-store incidents.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Assisted other departments such as collecting trolleys and stacking shelves when needed.
Education
High School Diploma -
Port Augusta Secondary School
Port Augusta, SA12-2017
Skills
- Customer service
- Team management
- Cash handling
- Scheduling optimization
- Problem solving
- Communication
- Adaptability
- Eager learner
- First aid trained
Timeline
Front End Supervisor
Woolworths
03.2018 - Current
High School Diploma -
Port Augusta Secondary School