Overview
Work History
Education
Skills
Kfcachievements
Keyduties
Roles And Responsibilities
Personal Information
References
Timeline
Generic

Troy Glover

Rowville,VIC

Overview

32
32
years of professional experience

Work History

Restaurant General Manager

KFC
Preston
01.2021 - 01.2023

Restaurant General Manager

KFC
Ashburton
01.2010 - 01.2020

Restaurant General Manager

KFC
Fisherman’s Bend
01.2003 - 01.2010

Restaurant General Manager

KFC
Various locations around Victoria
01.1991 - 01.2010

Restaurant General Manager

KFC
Southland
01.2020

Education

Certificate IV in Retail Management -

01.2003

Associate Diploma in Accounting -

01.1993

Victorian Certificate of Education -

Horsham High School
01.1991

Skills

  • LMR (Leading Multiple Restaurant Certified)
  • Proven leadership, mentoring and interpersonal skills
  • Excellent research and problem solving skills
  • Excellent time management skills
  • Consistently meet deadlines
  • Attention to detail
  • Achieve challenging goals

Kfcachievements

  • Over 30 years of service
  • Champions Club in 2004, 2017, 2018
  • KFC Games 2011 (National Champions) and National Finalists in 2014 and 2015
  • Multiple years store results for BSC at SAT Rating
  • LMR Leading Multiple Restaurant Certified

Keyduties

  • Training and developing future RGM’s
  • Looking after the area when required and ensure all operational standards are met
  • Conduct store visits to meet the teams and identify potential talents who could be future leaders
  • Perform Area Development records and area training
  • Analyse store reports and identify areas of opportunity and set action plans to meet KPI’s
  • Reward and recognise best practices and exceptional results at all levels
  • Manage 2 full time and casual managers and 65 staff in a store with over 3.5 million dollars turnover
  • Conduct yearly Internal Development Process (IDP’s) and the yearly salary review for the managers
  • Execute marketing calendars and promotions as well as ensuring required stocks arrive ready for the promotions
  • Assist in organising area competitions as well as KFC Games

Roles And Responsibilities

  • Acting Area Manager
  • Area Profit Coordinator
  • Area Financial Auditor
  • Area ROCC / CER Role
  • Performing Area Training and Development Records
  • Area KFC Games Coordinator
  • Training external franchisee, management, and staff
  • Managed the MCG Cricket World Cup Project
  • Facilitating a Career’s Safari Day

Personal Information

Date of Birth: 10/31/73

References

  • Andrew Lamb, Area Coach MML, 0418 543 448
  • Matthew Rudiger, Area Manager (KFC) Southern, 0448 448 078

Timeline

Restaurant General Manager

KFC
01.2021 - 01.2023

Restaurant General Manager

KFC
01.2020

Restaurant General Manager

KFC
01.2010 - 01.2020

Restaurant General Manager

KFC
01.2003 - 01.2010

Restaurant General Manager

KFC
01.1991 - 01.2010

Certificate IV in Retail Management -

Associate Diploma in Accounting -

Victorian Certificate of Education -

Horsham High School
Troy Glover