Summary
Overview
Work History
Skills
Timeline
Generic

Troy Gornall

Melton West,VIC

Summary

Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities.

Overview

31
31
years of professional experience

Work History

Freshwater Aquarium Technician

Aquarium Leasing Specialist
04.2022 - Current
  • Assisted with exhibit preparation, exhibit changes, improvements and modifications.
  • Participated in field collection and transport of specimens for exhibits.
  • Assisted with daily animal diet preparations and water quality testing.
  • Maintained and operated aquarium life support systems.
  • Maintained aquatic habitat cleanliness in preparation for visitors.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Educated visitors and staff on proper animal care and handling.

Delivery Driver

Jayline Pty Ltd
05.2017 - 04.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Fostered positive working relationships with regular customers.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.

Store Assistant

Power Drinks
06.2009 - 06.2016
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Established and maintained professional relationships with customers to increase trust and rapport.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Window Cleaner

AJS Window Cleaning
03.1998 - 05.2009
  • Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.
  • Leveraged ladders, poles, aerial lift equipment and suspended platforms to clean windows and gutters.
  • Applied water and detergent to glass with non-scratch applicator and removed with rubber squeegee blade to reduce smears.
  • Maintained equipment and vehicles in clean and excellent working order and notified supervisor of repair or replacement needs.
  • Performed detailing tasks using microfiber and toweling cloths to remove excess moisture from window sills.
  • Observed and adhered to industry and worksite safety regulations to avoid accidents or injuries.
  • Reported deficiencies in systems or equipment to reduce service delivery failure or risk to health, safety or environment.
  • Descended down buildings from bosun chair or on swing stage system to clean elevated areas.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.

Antenna Technician

Mr Antenna
12.1995 - 01.1998
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Organized work to meet demanding production goals.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.

Apprentice Mechanic

Ashley Auto Wreckers
05.1993 - 01.1995
  • Took advantage of opportunities to learn new systems and repair procedures.
  • Made basic repairs to cars and other vehicles, asking questions and taking notes to increase personal knowledge.
  • Observed senior mechanics completing major repairs.
  • Cleared work areas of debris and organized supplies to maintain safety and appearance.
  • Studied manuals and repair books to increase knowledge and mechanical understanding of vehicles.
  • Safely lifted cars to complete repairs.
  • Kept personal appearance and all work areas neat and professional.
  • Operated mechanic's tools and shop equipment safely to prevent damage.
  • Attended all company and manufacturer training to increase knowledge.
  • Took assessments to prove knowledge base and skills.
  • Test drove vehicles before and after repairs to determine functionality, necessary actions or completion statuses.
  • Contacted customers about changes in plans or necessary items to order for completed repairs.
  • Answered shop phone and talked with customers about repair progress, changes to plans or necessary supplies.
  • Gave customers quotes on potential repairs with nearly 100% accuracy.
  • Scanned vehicle computer systems using scanners, noting results in softrware.
  • Cleaned and organized work areas, tools and equipment to support productivity.
  • Conducted routine oil changes, tire rotations, fluid replacements, and bulb changes.
  • Tested vehicles after repairs to verify performance, safety and functionality.
  • Utilized diagnostic tools to identify mechanical problems and develop prompt solutions.
  • Followed safety protocols when handling hazardous materials to minimize risks.

Skills

  • Treatment Administration
  • Work Planning
  • Customer Service
  • Facilities Maintenance
  • Progress Documentation
  • SOP Compliance
  • Attention to Detail
  • Information Collection and Recording
  • Treatment Documentation
  • Problem Identification
  • Materials Ordering
  • Infrared Light Installation
  • Honest and Dependable
  • Relationship Building
  • Customer Communication
  • Feeding and Watering
  • Food Intake Monitoring
  • Dependable and Responsible
  • Animal Care
  • Problem-Solving
  • Decision-Making
  • Work Prioritization
  • Teamwork and Collaboration
  • Critical Thinking

Timeline

Freshwater Aquarium Technician

Aquarium Leasing Specialist
04.2022 - Current

Delivery Driver

Jayline Pty Ltd
05.2017 - 04.2022

Store Assistant

Power Drinks
06.2009 - 06.2016

Window Cleaner

AJS Window Cleaning
03.1998 - 05.2009

Antenna Technician

Mr Antenna
12.1995 - 01.1998

Apprentice Mechanic

Ashley Auto Wreckers
05.1993 - 01.1995

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Troy Gornall