Troy Haberstroh
Tully ,QLD
Summary
I am a long term employee in mostly the retail industry, with a work ethic that lets me rise into managerial positions fairly quickly. I have a charismatic and friendly manner when dealing with customers and store issues. I carry many years of knowledge and experience with dealing with teams of people, from Retail and Hospitality, to managing my own crew on a banana farm and am comfortable working with people or by myself. I work well in fast and slow paced environments, happy to bounce between either.
Overview
18
18
years of professional experience
Work History
Banana Picker/Dehander
Mackay's Group
Tully, QLD
02.2021 - 11.2023
- Earned the position of 2ic of our crew within two years through hard work and dedication
- Worked in an extremely fast paced environment in the Shed
- Became extremely proficient at Dehanding, Hanging and Sorting
- Adhered strictly to all health and safety regulations while working in the orchard and in the shed
- Checked fruit for signs of disease or insects, reporting details to supervisors
- Managed a 14 man crew and kept a tight and well oiled team running through difficult and long days
- Worked unpaid overtime in order to keep my section clean, functioning and in order
- Regularly volunteered for weekend work in order to keep up with supply and demand
- Worked both inside the shed and out in the field
- Set up and operated irrigation equipment
Service Station Attendant
Shell Service Stations
Townsville, QLD
04.2016 - 11.2019
- Regularly served anywhere from 500-800 people per night solo
- Kept high upselling standards
- Regularly worked close and open shifts
- Provided fuel information to customers and answered questions regarding products or services
- Stocked shelves with merchandise in accordance with company standards
- Trained in all areas of hazard safety and attended and passed all mandatory classes and courses
- Performed minor maintenance on equipment such as pumps and air hoses.
- Checked vehicle fluids including oil, coolant level, brake fluid level and power steering fluid levels
Assistant Manager
Prices Plus
Tully , Qld
02.2014 - 01.2016
- Worked daily opening and close
- Provided excellent customer service
- Conducted regular performance reviews for employees to identify areas of improvement
- Collaborated with management on developing strategic plans for achieving business goals
- Provided guidance and support to junior staff members on daily tasks, projects, and objective
- Supervised daily operations including scheduling shifts, assigning duties
- Managed customer service inquiries and complaints
- Monitored employee attendance records, timekeeping, and payroll information
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback
- Recruited and trained new employees to meet job requirements
- Managed inventory and kept all shelves stocked
- Worked at registers as well as on the shop floor, in between managerial duties
Bartender
Soma
Geelong/ Melbourne, NSW
02.2011 - 06.2013
- Successfully obtained and maintained RSA and RSG
- High levels of customer service and professional etiquette
- Maintained inventory of liquor, beer, wine, and other beverage items
- Worked as Barback as well as Glassy, maintained all areas according to regulation
- Attended regular training sessions to stay updated on new products or trends
- Prepared alcoholic and non-alcoholic beverages according to recipe standards
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking
- Performed opening and closing duties including restocking supplies
- Stocked ice bins and coolers as needed throughout shift
- Kept myself well presented and adhered to all dress standards
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Retail Assistant/Assistant Department Manager
Woolworths
Townsville, Qld
03.2006 - 02.2010
- Began in the Produce Department and worked my way up to 2ic within two years as my first job
- Dealt with all levels of customer service, from floor sales to customer complaint calls
- Worked both floor and back dock, nights and days early starts to late finishes
- Handled all trucking paper work and PDA, alongside orders and product count
- Expanded into several departments including Seafood, Deli and Checkouts
- With time eventually handled the hiring and training of new staff
- Used learned upselling techniques
- Attended team meetings regularly for updates on new products, promotions or services offered by the store.
- Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
- Outstanding customer service and charisma to maintain a steady and recognized customer base.
Education
High School Diploma -
Thuringowa State High School
Townsville, QLD02-2005
Skills
- Excellent customer service skills
- Years worth of experience working at a managerial level
- High levels of communication skills
- Professional and charismatic attitude
- POS System Operation
- Loss Prevention
- Conflict Management
- Store Opening and Closing
- Team Leadership skills
- Retail Operations Management
- Charismatic and friendly
Professional Reference
Paul Jenkins, Shed Manager Mackays - 0438 508 848
Personal Reference
Luke Peters , Owner of Lone Wolf Security - 0433010249
Timeline
Banana Picker/Dehander
Mackay's Group
02.2021 - 11.2023
Service Station Attendant
Shell Service Stations
04.2016 - 11.2019
Assistant Manager
Prices Plus
02.2014 - 01.2016
Bartender
Soma
02.2011 - 06.2013
Retail Assistant/Assistant Department Manager
Woolworths
03.2006 - 02.2010
High School Diploma -
Thuringowa State High School
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