Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Troy Kelso

Gold Coast,QLD

Summary

Experienced hospitality manager looking for a new challenge with a proven track record of effectively managing operations and ensuring safety and security. Skilled in overseeing day-to-day activities, coordinating resources, and responding to emergencies. Proficient in enforcing policies and procedures to maintain order and compliance. i have my RSA, RCG, and RMLV,

Manual driver's license with my own car,

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Locale coffee roasters
Gold Coast, QLD
10.2023 - Current
  • Assisted customers with product inquiries and service-related issues effectively.
  • Maintained accurate customer records using CRM systems for efficient service delivery.
  • Repaired and maintained various service equipment for optimal performance.
  • Demonstrated product features and benefits to enhance customer awareness.
  • Managed inventory levels and organized stock to maintain optimal product availability.
  • Handled customer inquiries and resolved issues to ensure satisfaction and loyalty.
  • Delivered packages efficiently across designated routes and ensured timely arrivals.

Duty Manager

The Good time pub group
Gold Coast, QLD
10.2021 - Current
  • Supervised daily operations of venue and bottle shops
  • Coordinated staff schedules to ensure efficient coverage
  • Managed customer complaints and resolved issues promptly
  • Oversaw cash handling and financial transactions accuracy
  • Collaborated with management for event planning and execution
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.
  • Provided training sessions for new staff members on company policies and procedures.

Director of Food and Beverage

Mantra Chatswood
Chatswood , NSW
08.2017 - 03.2020
  • Led food and beverage operations, including all events, minibar, restaurant and bar operations, and room service.
  • Trained and mentored a diverse team in service excellence and product knowledge.
  • Oversaw inventory management to ensure optimal stock levels and reduce waste.
  • Implemented cost-control measures to improve budget adherence and profitability.
  • Coordinated special events, ensuring seamless execution and guest satisfaction.

Front Desk Agent

Hilton worldwide
London
04.2011 - 07.2017
  • I worked at various hotels around the world, including Hilton Sydney, Hilton Surfers Paradise, and Hilton London on Park Lane.
  • Various roles, from events management to front desk and executive lounge,
  • Managed reservations using Hilton's property management system to ensure accuracy.
  • Coordinated room assignments and special requests for guests during peak periods.

Education

High School Diploma -

Saint Ives High School
Saint Ives, NSW
11-2005

Skills

  • Staff scheduling
  • Cash handling
  • Inventory management
  • Event coordination
  • Customer service
  • Financial transactions
  • Performance management
  • Team development

References

References available upon request.

Timeline

Customer Service Representative

Locale coffee roasters
10.2023 - Current

Duty Manager

The Good time pub group
10.2021 - Current

Director of Food and Beverage

Mantra Chatswood
08.2017 - 03.2020

Front Desk Agent

Hilton worldwide
04.2011 - 07.2017

High School Diploma -

Saint Ives High School

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Troy Kelso