Troy Luke
Tamworth,NSW
Summary
Dynamic leader with a proven track record at Trussframe, adept in strategic planning and complex problem-solving. Excelled in enhancing customer satisfaction and team performance, demonstrating exceptional time management and verbal communication skills. Achieved significant improvements in operations management and product quality, showcasing a keen attention to detail and a commitment to excellence.
Overview
23
23
years of professional experience
Work History
Manager
Trussframe
03.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Frame and Truss Detailer
Northwest Frames and Trusses
05.2015 - 02.2024
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the detailing process.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
Head Butcher
Mandalong Lamb
01.2002 - 03.2015
- Increased sales by creating appealing meat displays and ensuring product freshness.
- Managed daily operations of the butcher shop, including scheduling, payroll, and budgeting responsibilities.
- Maintained a safe work environment through regular equipment maintenance and staff training in safety protocols.
- Fostered an inclusive work environment that encouraged collaboration among staff members from diverse backgrounds.
- Stocked, rotated and priced merchandise to meet store standards.
- Labeled meat items clearly and accurately with allergen information and expiration dates.
- Resolved delivery discrepancies to maintain accurate stock and finances.
- Placed orders for supplies and raw materials to keep necessary items available.
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Operations Management
- Schedule Preparation
- Product Management
- Problem Resolution
- Attention to Detail
Timeline
Manager
Trussframe
03.2024 - Current
Frame and Truss Detailer
Northwest Frames and Trusses
05.2015 - 02.2024
Head Butcher
Mandalong Lamb
01.2002 - 03.2015
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