Summary
Overview
Work History
Certification
References
Timeline
Generic

Troy Michels

Lynwood,NSW

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Security Officer

Securetec
Ballina, NSW
04.2022 - Current
  • Monitor security cameras to maintain safety of patients, visitors, and staff.
  • Respond to duress alarms as required.
  • Complete incident reports to record security issues.
  • Guard restricted areas to prevent unauthorized entry.
  • Report safety hazards on the ward to nursing staff.
  • Observe patients and visitors to quickly address security situations.
  • Assist nursing staff to scan for contraband with hand wands and metal detectors.
  • Provide friendly and professional assistance to employees, visitors, and customers.
  • Provide detailed handover to oncoming staff.

Security Officer

CAV
Lismore
09.2021 - 04.2022
  • Confirmed visitor identification prior to granting entry into the building.
  • Responded to alarms and conducted investigations as required.
  • Maintained accurate logs of all security related activities.
  • Assisted in the development and implementation of security policies and procedures.
  • Provided escorts for visitors as needed throughout the facility.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Greeted staff, guests, vendors, and contractors. Upon arrival at the facility entrance.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Operated communication systems between officers stationed throughout the facility.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Checked for safety hazards and took corrective action when necessary.
  • Assisted with crowd control during large events held at the facility.
  • Verified photo IDs and tickets to allow guests passage.
  • Observed patrons and customers to quickly address security situations.
  • Guarded restricted areas to prevent unauthorized entry.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.

Security Officer

Hearns - Services NSW
Lismore
03.2020 - 08.2021
  • AS ABOVE
  • Upheld all COVID restrictions
  • Assisted NSW police with major drug bust

Duty Manager

Lismore Workers Club
Lismore
03.2018 - 12.2019
  • Ensured adherence to health and safety regulations throughout the premises.
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Managed rostering for staff, ensuring adequate coverage during peak times and projects.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Managed budget for department, ensuring all expenses stayed within allocated funds.
  • Investigated customer complaints in a timely manner, resolving issues efficiently.
  • Provided training sessions for new staff members on company policies and procedures.
  • Implemented quality assurance measures in order to maintain high standards of service delivery.
  • Maintained accurate records of staff attendance, sales figures and stock levels.
  • Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
  • Monitored performance of staff members, offering advice where appropriate.
  • Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
  • Prepared daily reports detailing sales figures and staff performance metrics.
  • Ensured compliance with local licensing laws and regulations relating to serving alcohol.
  • Delegated tasks appropriately amongst team members according to individual skillsets.
  • Responded promptly to any emergency situations that arose during shifts.
  • Liaised with other departments to ensure seamless operations across the organization.
  • Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
  • Scheduled and organized daily shift rotations for a team of 15+ employees.
  • Monitored inventory levels to ensure product availability for customers.
  • Assisted with recruitment processes when necessary, interviewing potential candidates.
  • Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Handled employee problems in absence of general manager.
  • Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
  • Took care of customer problem escalated by other staff members.
  • Collaborated with upper management to improve productivity of operations.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.

Certification

  • Security Industry Licence

References

References available upon request.

Timeline

Security Officer

Securetec
04.2022 - Current

Security Officer

CAV
09.2021 - 04.2022

Security Officer

Hearns - Services NSW
03.2020 - 08.2021

Duty Manager

Lismore Workers Club
03.2018 - 12.2019
  • Security Industry Licence

Similar Profiles

CREATE PROFILE
Troy Michels