Troy Nelson
Beerwah,QLD
Summary
Experienced Office Manager and administration professional with 20 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
10
10
years of professional experience
Work History
Office Manager
MKC Logistics
Kunda Park, QLD
06.2022 - Current
- Managed front desk operations including greeting customers, answering questions or directing them to appropriate personnel.
- Managed, scheduled and coordinated office functions for employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Answered phone calls, responded to emails, routed mail and coordinated delivery services.
- Maintained filing system for records, correspondence and other documents.
- Interpreted and communicated work procedures and company policies to staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised staff members, organized schedules and delegated tasks.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Delegated work to staff, setting priorities and goals.
Courier Contractor
Aramax & Dragonfly
Kunda Park & Caloundra, QLD
01.2022 - 06.2022
- Conducted daily inspections of vehicle fluid levels including oil, coolant level, tire pressure, brakes and lights before leaving warehouse premises.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Made sure that all paperwork was completed accurately in order to maintain accurate records of deliveries and pickups.
- Scanned inbound and outbound packages to sort for destination.
- Loaded vehicles, balanced loads, and secured items against loss or damage during transportation.
- Communicated customer complaints, requests and feedback to company management.
- Maintained adherence to stringent delivery deadlines.
- Determined most efficient routes to deliver goods utilizing maps, global positioning systems, or other navigational aids.
- Sorted parcels according to delivery route.
Cafe Owner
Kunda Cafe
Kunda Park, QLD
03.2021 - 01.2022
- Ensured compliance with health codes by regularly inspecting kitchen area and equipment.
- Assisted staff by serving food and beverages or bussing tables.
- Reviewed customer feedback surveys to identify areas for improvement in the cafe's offerings or services.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Established relationships with local businesses and organizations in order to promote events at the cafe.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Resolved customer complaints quickly and efficiently using problem-solving skills.
- Created weekly promotions to increase customer traffic in the cafe.
- Oversaw food preparation, production and presentation according to quality standards.
Sales Assistant
Godfreys
Maroochydore, QLD
05.2018 - 02.2021
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained cleanliness of the sales floor area at all times.
- Assisted in creating displays to promote products.
- Computed purchases and received and processed cash or credit payment.
- Replenished merchandise on shelves as needed throughout the day.
- Helped customers find specific products, answered questions, and offered product advice.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
Assistant Manager
RT Ewards
Kawana Waters, Qld
12.2015 - 05.2018
- Established processes for monitoring customer satisfaction levels.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Maintained up-to-date knowledge of company products and services.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed customer service inquiries and complaints in a timely manner.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Store Manager
The Comfort Shop
Fortitude Valley, QLD
07.2014 - 12.2015
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Prepared staff work schedules and assigned team members to specific duties.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensured compliance with safety regulations and company policies.
- Updated and maintained store signage and displays.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
High School Diploma -
Dalby State High School
Dalby, QLD11-1985
Skills
- Contract Administration
- Billing
- Policy Development
- Office Management
- Inventory Control
- Team Supervision
- Data Entry
- Staff Management
- Customer Relations
- Document Management
- Scheduling
- Credit and Collections
- Staff Training
- Conflict Management
- Scheduling and Calendar Management
- Account Reconciliation
References
References available upon request.
Timeline
Office Manager
MKC Logistics
06.2022 - Current
Courier Contractor
Aramax & Dragonfly
01.2022 - 06.2022
Cafe Owner
Kunda Cafe
03.2021 - 01.2022
Sales Assistant
Godfreys
05.2018 - 02.2021
Assistant Manager
RT Ewards
12.2015 - 05.2018
Store Manager
The Comfort Shop
07.2014 - 12.2015
High School Diploma -
Dalby State High School
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