Summary
Work History
Education
Skills
Timeline
Generic

Troy Passfield

Victoria Point,QLD

Summary

hey guys my name is Troy, Im a hardworking meticulous 20 year old who has just moved to Brisbane in search of more opportunities. Im a Reliable and upbeat bar all rounder who has had experience in all areas of cafes, restaurants, pubs and venues.

Im a dependable tem player with strong organizational skills with the ability to manage multiple projects simultaneously

Work History

Bottleshop Attendant

Grand Hotel Howard
  • operated a cash register for cash and eftpos transactions
  • stocked and replenished merchandise
  • alerted customers about upcoming sales and promotions
  • completed all point of sale opening and closing procedures, including counting contents of cash register
  • unloading of alcohol order twice a week
  • resolved all customer complaints in a professional manner while prioritizing customer satisfaction

Bartender

Grand Hotel Howard
  • crafted special drinks and cocktail menu items
  • performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
  • upsold menu items to customers maintained secure cash drawers
  • explained daily specials and daily promotions to exceed daily sales goals
  • kept alcoholic beverages well stocked and organised to meet expected demands
  • polished glassware, bussed tables and removed debris to keep customer areas clean
  • followed alcohol awareness procedures for preventing excessive guest intoxication
  • taught other employees bar sales techniques, resulting in higher profits
  • served high customer volumes during unique events, nights, functions and weekends

Salt Cafe

RSL Club
  • worked as a Maitre D' in Salt Cafe Urangan, Hervey bay
  • my job included but was not only subject to table service, setting and waiting.
  • preparation of juices and smoothies
  • preparation of barista made coffee
  • preparation of plated speciality house deserts
  • prepared and served speciality house cocktails and alcoholic beverages
  • Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
  • served, ran food, and bussed to keep dining area ready for every guest
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times while also keeping into consideration of the kitchens output time to avoid over booking
  • Used cash registers and credit card machines to cash out customers.
  • maintained a good fast paced to maintain customer and staff satisfaction
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Bartender/Casual Kitchen Hand

Bayswater Bar And Grill
  • crafted special drinks and cocktail menu items
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
  • explained daily specials and daily promotions to exceed daily sales goals
  • kept alcoholic beverages well stocked and organised to meet expected demands
  • polished glassware, bussed tables and removed debris to keep customer areas clean
  • followed alcohol awareness procedures for preventing excessive guest intoxication
  • served high customer volumes during unique events, nights, functions and weekends
  • Assisted chefs with food preparation tasks, resulting in timely meal completion and improved kitchen workflow.
  • Enhanced customer satisfaction by providing efficient and courteous service in a fast-paced kitchen environment.

Venue Manager

Miners Arms Hotel


  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Increased revenue with creative marketing initiatives and promotional events.
  • organised unique sales and promotion's
  • maximised customer service by training staff, overseeing operations, and resolving issues
  • counting and refloating bar tills and keno tills
  • banked profits for venue owner
  • weekly order for alcohol for venue from ALM
  • created rosters and maintained coverage at peak times whilst minimizing labour cost
  • maintained exacting standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests
  • adhered to state laws regarding alcoholic beverage services and customer regulations
  • analyzed sales data to identify trends and adjust purchasing decsions accordingly
  • recruited, hired and trained staff on bar practices, customer service standards and productivity strategies
  • managed and provided adequate rostering, invoicing and banking all at correct times to make sure the venue ran smoothly
  • stocked and and maintained ATM machines
  • did majority of venue office work, i.e, R.A.M.P plans, house policies and fire safety plans
  • maintained cleaning standards and exacted cleaning procedures for beer lines, bar , storage and the entirety of the venue
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Enhanced team productivity through effective scheduling and task delegation.

Education

Liquor Approved Manager - Responsible Management of Licensed Venues

Australian Consulting And Training Solutions
Bundaberg, QLD
06.2023

RMLV - Responsible Management of Licensed Venues

Australian Consulting And Training Solutions
Bundaberg, QLD
05.2023

Certificate III - Hospitality

Axiom College
Hervey Bay, QLD
04.2021

White Card - Construction Trades

Master Builders Queensland
Brisbane, QLD
10.2019

Skills

  • Spirit, Wine, and Beer Expertise
  • Liquor Regulations and Compliance
  • Upselling Strategies
  • Expense Control
  • Liquor Law Compliance
  • Stocking and Replenishing
  • Attention to detail
  • Loss Prevention

Timeline

Bottleshop Attendant

Grand Hotel Howard

Bartender

Grand Hotel Howard

Salt Cafe

RSL Club

Bartender/Casual Kitchen Hand

Bayswater Bar And Grill

Venue Manager

Miners Arms Hotel

Liquor Approved Manager - Responsible Management of Licensed Venues

Australian Consulting And Training Solutions

RMLV - Responsible Management of Licensed Venues

Australian Consulting And Training Solutions

Certificate III - Hospitality

Axiom College

White Card - Construction Trades

Master Builders Queensland

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Troy Passfield