Summary
Overview
Work History
Education
Skills
Interests
Timeline
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TROY PEGG

Wynnum,QLD

Summary

Delivery Officer with a proven track record at Australia Post, enhancing safety standards and accuracy in mail sorting. Recognized for exceptional dependability,team work and customer service, I streamlined delivery processes and minimized errors, ensuring timely and efficient service. Skilled in vehicle maintenance and route planning, I consistently exceeded customer expectations.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

30
30
years of professional experience

Work History

Postal Delivery Officer

Australia Post
02.2000 - Current
  • Focussing on team work and efficiency at the work place. Extra duties including Acting Team Leader, HSR, Compliance and Relief Work at other offices.
  • Boosted safety standards, SOP, conducting regular vehicle inspections and adhering to traffic laws during deliveries.
  • Kept abreast of changes in regulations or technology advancements that could impact job performance or improve overall efficiency levels within the department.
  • Managed high volumes in peak seasons while maintaining accuracy in processing ensuring timely deliveries.
  • Collaborated with fellow team members to ensure seamless coordination and comprehensive coverage of designated territories.
  • Minimized delivery errors by double-checking addresses, postage, and packaging requirements before dispatching items.
  • Enhanced customer service by addressing inquiries, resolving complaints, and providing accurate information on services.
  • Handled packages with care to prevent damage during delivery.



General Manager

Runner Relief (Customs Quarantine Couriers)
01.1995 - 04.1999
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Education

Iona College
Lindum Brisbane
12-1989

Skills

  • Team Leader
  • Licenced Forklift /LSE
  • Package handling
  • Loading and unloading
  • Dependability
  • Flexibility
  • Safety procedures
  • Vehicle maintenance
  • Route planning
  • Delivery scheduling
  • Parcel delivery
  • Vehicle loading
  • Accountability

Interests

  • Participating in cultural exchange programs and homestays
  • Participating in fundraising events to support local charities, schools, or community projects
  • I like working with my hands and fixing things
  • Volunteering
  • Restoration of Classic Vehicles

Timeline

Postal Delivery Officer

Australia Post
02.2000 - Current

General Manager

Runner Relief (Customs Quarantine Couriers)
01.1995 - 04.1999

Iona College

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TROY PEGG