Troy Porter

For the past several years I have been caring for my terminally ill father. He currently has his own care which allows me to gain employment again.

• PigSpot was a very large Pig Hunting Company based on the Gold Coast which would simply become a referral agent for people wanting to go on a hunting trip to people letting hunters on their property to hunt
• I was responsible for the overall running of the PigSpot website, Posting hundreds of items per week, keeping in contact with the property owners to ensure their was no issues
• Helping other fellow hunters when in need of assistance, Responding to hundreds of emails per week regarding properties, account issues, etc.

• My duties at Westpac included data processing, writing reports for all agents on KPI’s and coaching when necessary
• Reporting directly to the Hierarchy of Westpac
• Responding to escalated calls and complaints
• Rostering for over 150 agents delivered on a fortnightly basis
• Rolling out system updates or software to the contact centre.
• Enhanced team performance by implementing effective communication strategies and promoting collaboration among members.
• Developed comprehensive training programs, resulting in improved skill sets and job satisfaction among team members.