Troy Stevens
Sydney,NSW
Summary
Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Commercial Director
Motorist Accident Restitution Services - DriveAgin
03.2021 - Current
- Implemented strong training program enabling employees to improve and build upon both professional and personal growth.
- Conducted research to develop detailed business plans for commercial opportunities and expansion.
- Provided extensive leadership by effectively communicating strategic goals and plans.
- Managed a team of sales professionals, providing ongoing coaching and support to drive individual performance.
- Initiated cost-saving initiatives across various areas of operation without compromising quality or service levels.
- Developed annual budgets based on historical data analysis and projected growth objectives.
- Developed pricing strategies that balanced profit margins with competitive positioning, driving sustainable growth.
- Conducted comprehensive market research to identify new opportunities for product expansion and innovation.
- Collaborated with product development teams to ensure alignment between customer needs and product offerings.
- Identified strategic acquisition targets, contributing to company expansion efforts.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
Head of Insurance
Splend
01.2020 - 04.2021
- Improved overall customer satisfaction by streamlining insurance processes and implementing efficient policy management systems.
- Championed a culture of continuous improvement by encouraging employee feedback initiatives and action plans for ongoing success.
- Implemented robust risk management practices, minimizing potential losses while maximizing returns on investment.
- Increased employee engagement levels by implementing regular performance reviews and offering opportunities for growth and development within the organization.
- Introduced data-driven decision-making processes within the department that led to more accurate forecasting of future trends.
- Contributed to overall company success through strategic planning, budgeting, and resource management ensuring we consistently met or exceeded our financial targets.
- Trained and mentored junior staff members to improve team performance and drive professional development.
- Enhanced operational efficiency through process improvements and automation solutions, leading to reduced costs and improved service delivery times.
- Oversaw claims management processes, resolving disputes fairly while maintaining fiscal responsibility towards the company''s bottom line.
- Led cross-functional teams for successful product launches, ensuring seamless collaboration between departments.
- Developed new insurance products, resulting in increased market share and revenue growth.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Analyzed and reported on KPIs to validate and demonstrate success of new processes.
- Mentored local branch personnel on best practices and protocols to maximize productivity, reduce costs and increase efficiency.
General Manager: Recoveries and Legal
Right2Drive Accident Replacement Vehicles
03.2018 - 01.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase Recovery and reduce write offs
- Cultivated strong relationships with clients, referrers, and partners to ensure long-term success and loyalty.
- Monitored data driven performance performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline processes.
- Developed and maintained relationships with insurers to reduce frictional costs.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Analyzed market trends and competitor activities to create competitive advantages.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Raised property accuracy and accountability by creating new automated tracking method.
General Manager of Recoveries and Legal
Compass Corp
06.2015 - 02.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Analyzed market trends and competitor activities to create competitive advantages.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Director of Revenue Recognition
Easi-Drive Ltd
06.2001 - 06.2015
- Identified areas for cost reduction while preserving quality standards leading to increased profit margins.
- Collaborated with cross-functional teams to develop comprehensive business plans aimed at maximizing company profits.
- Developed scalable pricing models to accommodate changing market dynamics and customer needs.
- Optimized revenue growth by developing and implementing strategic pricing initiatives.
- Managed a high-performing team of sales professionals, fostering an environment that encouraged collaboration and continuous improvement.
- Enhanced financial performance, streamlining budgeting and reporting processes.
- Established a robust forecasting process to accurately predict revenue trends and inform decisionmaking.
- Improved cash flow management, reducing outstanding accounts receivable balances.
- Implemented data-driven decision making, utilizing advanced analytics tools for revenue optimization.
- Implemented rigorous performance measurement systems enabling greater accountability among team members and promoting a culture of continuous improvement.
- Spearheaded training programs for sales staff on product knowledge, negotiation skills, and account management best practices aimed at increasing overall revenues.
- Drove revenue growth through effective negotiation of contracts with key clients and partners.
- Advanced the company''s market presence by forging strategic partnerships with industry leaders and influencers.
- Led the development of long-term revenue targets, aligning organizational resources to achieve goals.
- Maximized profitability by identifying new revenue streams and business opportunities.
- Worked within core team to streamline business processes and internal controls, resulting in scalable and detailed set of procedures.
- Hired, trained and managed revenue department team members and developed engaged, high-functioning performers.
- Performed month-end reconciliation and developed reporting metrics in coordination with corporate finance executives.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Created financial dashboards to provide insights into key performance indicators.
- Designed and maintained financial models to identify and measure risks.
Education
High School Diploma -
Fred Longworth High School
School06.1988
Skills
- Written and verbal communication
- Training and mentoring
- Onboarding and coaching
- Competitor Analysis
- Commercial strategy development
- Team Management
- Attention to Detail
- Critical Thinking
- Issue Resolution
- Project Coordination
- Stakeholder Negotiations
Timeline
Commercial Director
Motorist Accident Restitution Services - DriveAgin
03.2021 - Current
Head of Insurance
Splend
01.2020 - 04.2021
General Manager: Recoveries and Legal
Right2Drive Accident Replacement Vehicles
03.2018 - 01.2020
General Manager of Recoveries and Legal
Compass Corp
06.2015 - 02.2018
Director of Revenue Recognition
Easi-Drive Ltd
06.2001 - 06.2015
High School Diploma -
Fred Longworth High School
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