Troy Tobin
Perth
Summary
Experienced Business Process Specialist with a strong foundation in content development, process improvement, and knowledge management systems. Over six years of expertise producing precise and impactful documentation, managing cross-departmental collaboration, and creating user-focused content to enhance organisational efficiency. Proven ability to adapt writing styles for diverse platforms and audiences while ensuring alignment with organisational goals.
Overview
13
13
years of professional experience
Work History
Business Process Specialist
HBF
01.2018 - Current
- Authored and maintained detailed procedural documentation for SupportPoint, ensuring accessibility and clarity for internal staff across multiple departments
- Collaborated with subject matter experts and cross-functional teams to identify and resolve gaps in business processes and documentation
- Designed and managed content structures within SupportPoint, enhancing usability and accessibility for internal stakeholders
- Facilitated strategic collaboration with external funds Medibank and HCF, by delivering expert demonstration of SupportPoint and its capabilities, showcasing its effectiveness in streamlining processes and enhancing operational efficiency
- Analysed workflows to identify areas for improvement, implementing changes that streamlined processes and improved operational efficiency
- Collaborated with internal stakeholders to optimise SupportPoint and resolve technical issues, ensuring consistent performance
- Developed user-focused content for internal training and events, ensuring consistent messaging across all teams
- Maintained confidentiality while managing sensitive information and fostering trust with stakeholders
Senior Membership Officer
HBF
01.2017 - 01.2018
Membership Officer
HBF
01.2012 - 01.2018
Education
Bachelor of Communications - Journalism and Public Relations
Murdoch University
01.2009
Skills
- Business Process Documentation
- Business Process Improvement
- Knowledge Management Systems
- Content Development
- Workflow Analysis
- Workflow Design
- Advanced Written Communication
- Advanced Verbal Communication
- Proficiency in MS Office Suite
- Training
- Facilitation
Accomplishments
- Successfully documented and streamlined over [insert number] key business processes, reducing redundancies and improving staff efficiency.
- Played a pivotal role in the optimisation of SupportPoint, resulting in [insert measurable outcome, e.g., '25% reduction in onboarding time for new employees'].
- Built and maintained strong collaborative relationships with stakeholders to ensure alignment on organisational objectives.
- Introduced innovative content structures that enhanced user engagement and accessibility for internal platforms.
Professional Development
- Formal training in knowledge management systems and process documentation.
- Ongoing professional development in process improvement and content management strategies.
Timeline
Business Process Specialist
HBF
01.2018 - Current
Senior Membership Officer
HBF
01.2017 - 01.2018
Membership Officer
HBF
01.2012 - 01.2018
Bachelor of Communications - Journalism and Public Relations
Murdoch University
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