Troy Whiting

• Inspected and investigated compliance with multiple Acts including the Gambling Administration Act 2019, Liquor Licensing Act 1997, the Gaming Machines Act 1992, and the Casino Act 1997, as well as associated Regulations and Codes of Practice.
• Prepared and delivered reports detailing findings of inspections and investigations, including financial reports for ministerial briefings.
• Performed Team Leader functions including Inspector rostering, processing timesheets and intrastate travel advance, interstate probity check requests. Reconciled costs such as accommodation and car parking.
• Trained and mentored junior inspectors, sharing industry experience, in particular, Casino expertise to enhance their skills and abilities in performing methodical audits and inspections.
• Developed customized inspection checklists tailored to specific intelligence-based criteria, ensuring thorough evaluations.

• Contributed to employee engagement and retention efforts by fostering a positive work environment that encouraged teamwork and professional growth opportunities for staff members.
• Improved employee performance by providing ongoing training, coaching, and mentoring to shift supervisors and frontline staff.
• Coordinated incident response efforts alongside security personnel in order to maintain safety for both guests and employees during critical situations.
• Safeguarded casino assets by implementing robust security measures, including surveillance monitoring and access control systems.

• A hiatus from the casino industry, and a great opportunity to learn all aspects of the hospitality industry from the ground up.
• High volume suburban hotel managing the operation on a shift-by-shift basis. Amenities included Forty gaming machines, thee bars and TAB operations consistently top-ten for turnover in SA and QLD, as well as ten motel rooms.
• Utilised my transferable industry and managerial skills to enhance the overall operation, guiding and managing staff towards continual and notable improvement.
• Personal KPIs included Workplace Health and Safety, as well as the operation's social media campaign.

• Managed full profit and loss, and budget. Reported on business performance versus budgetary expectation.
• Authored policies and procedures in support of operational improvement including for junket operations, implementation of a management empowerment code, and regulator applications.
• Provided operational leadership for over one hundred Table Games and VIP host staff and fifty table games, including strategic planning for staff engagement, training, recruitment, equipment, new opportunities, and costs.
• Complete site responsibility for junket and premium player visitation including food and beverage, guest salon, hotel, and transportation requirements ensuring a true VVIP experience.
• Managed the implementation of Bally gaming management system, Casino Market Place.
• Planned and executed a main gaming floor refurbishment, and aided other stakeholders in the opening of three new bars and restaurants.

2010 - 2015. Senior Table Games Shift Manager:

• Complete responsibility for all commercial aspects of the Adelaide Casino outside of business hours.
• Responsible for 400 staff and managers including Scheduling and Training Managers, and 90 table games.
• Optimized table configurations based on player demand and occupancy trends to maximize revenue potential.
• Participated in hiring decisions for new employees by conducting interviews alongside human resources representatives.
• 2005 - 2010. Pit Manager - all aspects of rostering, performance management, managing labour costs, asset and security management, cultural inclusion.
• 2000 - 2008. Table Games Trainer, Extensive experience in training from the recruitment process of new staff to the training of Pit Managers and Shift Managers.
• 1994 - 2005. Table Games Dealer, Blackjack, Roulette, Commission Baccarat, all minor games.