Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Amy Campbell

Hamersley

Summary

Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Store Manager

Lawleys Bakery Cafe
07.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Assisted with hiring, training and mentoring new staff members.
  • Supervised labor costs and departmental expenses to remain in line with budget.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Duty Manager Supervisor

Oxford Hotel
11.2019 - 07.2021
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Developed team communications and information for meetings.
  • Increased customer satisfaction by resolving issues.
  • Delivered services to customer locations within specific timeframes.
  • Carried out day-to-day duties accurately and efficiently.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Bartender/TAB Operator

The Carine Glades Tavern
10.2017 - 09.2019
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
  • Reported concerns, broken machines and out-of-order games to supervisor.
  • Recorded daily opening and closing reports to reconcile sales.

Bartender/Gaming Attendant

The Reef Hotel
08.2016 - 08.2017
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
  • Recorded daily opening and closing reports to reconcile sales.
  • Assisted with ticket redemption and provided prize selection to customers.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Waitress/Bartender/Gaming Attendant

The Rocky Glen Hotel
04.2014 - 09.2015


  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Recorded daily opening and closing reports to reconcile sales.
  • Conducted routine rounds through game room floor to check and test games.
  • Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Head Waitress/Bartender

Overlander Hotel
03.2013 - 04.2014
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Trained staff members on use of POS system.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Spinifex State College
Mount Isa, QLD
11.2011

Skills

  • Accurate money handling
  • Compliance standards
  • Service Prioritization
  • Guest Relations Management
  • Tableside Service
  • Guest Seating Arrangements
  • Sales Promotion
  • Performance Management
  • Staff Scheduling
  • Verbal and Written Communication
  • Supplier Monitoring
  • Cash Management
  • Maintaining Clean Work Areas

Reference

Nick LLoyd
The Carine Glades Tavern, Duncraig, Venue Manager
0410301141


Stephanie Orso
Oxford Hotel, Leederville, Venue Manager
0450959423


Lisa Neary
Oxford Hotel, Leederville, Assistant Manager

0475909412

Timeline

Store Manager

Lawleys Bakery Cafe
07.2021 - Current

Duty Manager Supervisor

Oxford Hotel
11.2019 - 07.2021

Bartender/TAB Operator

The Carine Glades Tavern
10.2017 - 09.2019

Bartender/Gaming Attendant

The Reef Hotel
08.2016 - 08.2017

Waitress/Bartender/Gaming Attendant

The Rocky Glen Hotel
04.2014 - 09.2015

Head Waitress/Bartender

Overlander Hotel
03.2013 - 04.2014

Spinifex State College

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Amy Campbell