Truc Duong
Sydney,New South Wales
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
4
4
years of professional experience
Work History
Cashier
Thanh Phat Groceries
Canberra, ACT
11.2023 - 01.2024
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Sales Assistant
The Vape Club
Ho Chi Minh, Viet Nam
06.2023 - 10.2023
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Collaborated with other departments such as marketing, merchandising, operations, to ensure smooth functioning of overall store operations.
- Analyzed customer feedback data to identify areas of improvement within the store's services.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
- Conducted periodic audits of merchandise pricing accuracy.
Barista
Starbucks
Ho Chi Minh, Viet Nam
05.2022 - 06.2023
- Ordered and received supplies to restock beverage items.
- Created signs and displays to advertise store products or events.
- Weighed, ground and packed coffee beans for customer purchase.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Restocked product displays based on demand and projected sales.
- Demonstrated techniques on using multiple beverage machines with new team members.
Barista
Endee Coffee
Ho Chi Minh, Viet Nam
05.2021 - 02.2022
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Sales Assistant
Floral Punk
Ho Chi Minh, Viet Nam
12.2019 - 04.2021
- Assisted in creating displays to promote products.
- Developed and implemented sales strategies to increase market share.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Monitored industry trends and competitor activities to stay ahead of the competition.
Education
Bachelor - Early Childhood Education
Ikon Institute Of Australia
SydneySkills
- Cash Register Operation
- Customer Assistance
- Customer Service
- Staff Mentoring
- Inventory Control
- Order Taking
Languages
English
Professional
Vietnamese
Native/ Bilingual
Timeline
Cashier
Thanh Phat Groceries
11.2023 - 01.2024
Sales Assistant
The Vape Club
06.2023 - 10.2023
Barista
Starbucks
05.2022 - 06.2023
Barista
Endee Coffee
05.2021 - 02.2022
Sales Assistant
Floral Punk
12.2019 - 04.2021
Bachelor - Early Childhood Education
Ikon Institute Of Australia
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