Truc Thanh Huynh
0416186668
Summary
Experienced Customer Service Supervisor bringing two years of quality performance in customer support supervisory roles. Skilled in mentoring diverse team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Coles Group
01.2022 - Current
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
School Cleaner
Mermaid Property Services
01.2021 - 12.2021
- Enhanced school cleanliness by performing thorough daily cleaning of classrooms, restrooms, and common areas.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize spread of germs.
- Maintained well-organised storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Contributed to positive working environment by addressing and resolving maintenance issues promptly.
- Assisted with event setup and teardown, ensuring clean venue spaces for all attendees.
- Used time management and efficient cleaning methods to meet deadlines.
Assistant Classroom Teacher
Waratah Special Development School
07.2018 - 07.2018
- Developed strong relationships with students and colleagues by maintaining open lines of communication and fostering supportive learning environment.
- Enhanced classroom engagement through use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Assisted in creating safe and nurturing classroom environment that promoted all students' emotional well-being and academic growth.
Education
Bachelor of Business - Business Management
La Trobe University
Melbourne, VIC10.2024
High School Diploma -
Academy of Mary Immaculate
Melbourne, VIC10.2020
Skills
- Communication and Collaboration
- Problem Solving
- Time Management
- Leadership
- Conflict Resolution
- Training and Mentoring
- Goal-Oriented
- Continuous Learning
- Customer Service
- Delegation Skills
- Employee Motivation
- Performance Evaluation
Accomplishments
- Selected as a participant for the New Colombo Plan 2023 Scholarship to Vietnam to conduct a research project on Climate Change and its impacts on local communities. During the research project, I collaborated with students from multiple disciplines and local experts to conduct fieldwork, gaining valuable cultural knowledge and expanding my global perspective.
- Selected as a participant in the 2024 ACICIS Sustainable Tourism Professional Program and undertook four weeks of professional placement in the host organisation "Women in Tourism" in Kota Yogyakarta, Indonesia.
Timeline
Customer Service Supervisor
Coles Group
01.2022 - Current
School Cleaner
Mermaid Property Services
01.2021 - 12.2021
Assistant Classroom Teacher
Waratah Special Development School
07.2018 - 07.2018
Bachelor of Business - Business Management
La Trobe University
High School Diploma -
Academy of Mary Immaculate
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