Truc Ngoc Nguyen
Maidstone
Summary
Compassionate and dedicated professional with over two and half year of patient-facing experience and a strong background in customer service, food service, and lifestyle assistance. Adept at managing diverse customer and patient needs, providing high-quality care, and working in fast-paced environments. Known for excellent interpersonal communication, problem-solving skills, and attention to detail. Highly motivated to contribute to a dynamic team while ensuring customer and patient satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Old Kingdom Restaurant
11.2017 - Current
- Managed customer service operations, ensuring timely check-ins and addressing food and beverage needs with attention to detail
- Supervised and trained staff, ensuring compliance with service standards and operational procedures
- Coordinated dining table set-ups for a variety of events, ensuring a high-quality experience for all guests
- Collaborated with kitchen staff to oversee meal preparation and delivery, ensuring efficiency and customer satisfaction
- Resolved customer complaints and issues using strong communication and problem-solving skills, fostering long-term customer loyalty
Waitress
The Meat & Wine Co.
04.2021 - 12.2022
- Provided top-tier customer service, consistently meeting customer needs and ensuring satisfaction
- Followed strict company procedures to maintain system efficiency and order accuracy
- Presented menus to customers, answered inquiries about menu items, and provided personalized recommendations to enhance the dining experience
Lifestyle Assistant
Jewish Care
08.2019 - 10.2020
- Assisted clients in connecting with resources to improve their care plans and outcomes
- Helped clients develop life management skills to enhance their daily functioning
- Monitored and documented patient behaviors, treatments, and non-compliance issues for accurate record-keeping
- Planned, prepared, and served meals according to dietary restrictions
- Supported clients in setting and achieving weekly personal goals, promoting self-sufficiency
Lifestyle Assistance Placement
Jewish Care
05.2019 - 10.2019
Lifestyle Assistance Placement
Jewish Care
11.2017 - 12.2017
Education
Advanced Diploma of Family and Community Services -
Southern Cross Education Institute
10.2019
Certificate in EAL (English as an Additional Language), Levels 3 & 4 -
Southern Cross Education Institute
03.2018
Skills
- Food & Beverage Customer Service Excellence
- Communication & Problem Solving
- Multitasking & Time Management
- Team leadership
- Meal Preparation & Dietary Compliance
- Customer relationship management (CRM)
- Documentation & Record-Keeping
- Money handling
- Sales & Upselling Techniques
- Patient Care & Assistance
- Wellness & Lifestyle Support
Certification
- COVID-19 Digital Certificate – Completed COVID-19 Vaccines
- COVID-19 Government Training Certificate – Working in a COVID-19 Environment
- RSA Certificate – Valid until 2024
- Food Safety Certificate
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Placement Experience
- Lifestyle Assistance Placement, Jewish Care, Montefiore Life Style, 11/01/17, 12/01/17
- Lifestyle Assistance Placement, Jewish Care, Montefiore Life Style, 05/01/19, 10/01/19
Timeline
Waitress
The Meat & Wine Co.
04.2021 - 12.2022
Lifestyle Assistant
Jewish Care
08.2019 - 10.2020
Lifestyle Assistance Placement
Jewish Care
05.2019 - 10.2019
Assistant Manager
Old Kingdom Restaurant
11.2017 - Current
Lifestyle Assistance Placement
Jewish Care
11.2017 - 12.2017
Certificate in EAL (English as an Additional Language), Levels 3 & 4 -
Southern Cross Education Institute
Advanced Diploma of Family and Community Services -
Southern Cross Education Institute
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