Trudi Banks
North Plympton,SA
Summary
Dedicated and results-driven professional with a rich and diverse background in leadership, customer service, and operations, spanning over a decade in the retail, hospitality, and agricultural sectors. Known for my ability to inspire and lead teams to peak performance, I have consistently upheld the highest standards of customer service and operational excellence.
Overview
16
16
years of professional experience
Work History
Supervisor
IGA
10.2021 - 10.2023
- I was responsible for leading a team of over 10 dedicated employees, providing guidance, motivation, and support to ensure they performed at their best
- Upheld the highest standards of customer service by setting an example for the team
- Implemented strategies to enhance the overall shopping experience, including maintaining a clean, organized store layout and ensuring shelves were well-stocked and visually appealing
- Enforced company policies, including safety and hygiene standards
Supervisor
River Café
10.2019 - 10.2021
- Supervised and coached cafe staff to ensure efficient and high-quality service
- Conducted staff training and onboarding
- Maintained a strong focus on providing exceptional customer service, leading by example to set high standards
- Collaborated with the cafe manager to oversee daily operations, from opening to closing, ensuring that everything ran smoothly
- Responsible for cash handling, including the operation of the cash register and ensuring accuracy in financial transactions
- Assisted with financial aspects, such as monitoring sales, controlling costs, and managing cash flow.
Bartender
Beauty Point Hotel
01.2017 - 10.2021
- Provided leadership, direction, and motivation to the staff, maintaining a positive and productive work environment
- Promoted a welcoming and friendly atmosphere that encouraged repeat business and positive word-of-mouth
- Oversaw inventory, ordering, and stock control to minimize waste and reduce losses
- Maintained strict adherence to all local, state, and federal regulations, including alcohol licensing and health and safety requirements
- Organized and executed special events, theme nights, and live entertainment to keep the pub's offerings fresh and exciting.
Owner/Manager
Coobowie Hotel
01.2008 - 10.2017
- Defined and executed the pub's business strategy, setting the vision and long-term goals for the establishment
- Developed and implemented plans for achieving business growth, profitability, and customer satisfaction
- Hired and managed a team of dedicated staff to ensure the effective operation of the pub
- Addressed customer feedback and concerns with professionalism and a commitment to exceeding customer expectations
- Fostered strong relationships with the local community, suppliers, and stakeholders to enhance the pub's reputation.
Owner/Manager
Coobowie Shop/Post office
01.2016 - 01.2017
- Provided leadership, direction, and support to create a harmonious and efficient work environment
- Upheld high service standards to ensure top-tier customer service in both the takeaway shop and the post office
- Ensured full compliance with all relevant local, state, and federal regulations, such as food safety standards, postal service regulations, and employment laws, in both the takeaway shop and post office
- Established the long-term goals and vision for the establishment, with a focus on growth, sustainability, and customer satisfaction across both sectors.
Terminal/Bunker Operations
Viterra
01.2012 - 01.2016
- Managed the handling, receiving, and dispatch of grain commodities in a safe and efficient manner
- Conducted regular equipment inspections and performed maintenance
- Ensured the quality and integrity of grain products by conducting inspections, sampling, and testing to meet customer specifications and industry standards
- Collaborated with management to optimize storage capacity and streamline inventory management
- Interacted with farmers, suppliers, and transportation companies, fostering strong relationships and ensuring smooth grain deliveries
- Complied with environmental regulations, including spill prevention and soil protection measures
Skills
- Leadership
- Customer Service
- Safety Compliance
- Financial Management
- Team Collaboration
- Communication Skills
- Problem Solving
- Time Management
- Conflict Resolution
- Multitasking
Certificates
- 2008, Responsible Service of Alcohol Certificate
- 2008, Provide Responsible Gambling Services Certificate
References
Miss Amanda Bricknell
Manager, IGA Beaconsfield
0409694324
Mr Peter Goss
Owner, Beauty Point Hotel
0400662334
Mr Jason Hickman
Operations Supervisor, Viterra Australia
0437520800
Mr Damion Dobie
Supervisor Viterra Australia
0418853079
Volunteer Work
January 2008 – October 2017, Coobowie Social Club, Organiser
· Worked with other volunteers to assign responsibilities, share tasks, and ensure that all aspects of event planning and execution were covered.
· Sought ways to enhance the quality and variety of club activities and experiences by gathering feedback, researching new ideas, and exploring opportunities for growth.
Timeline
Supervisor
IGA
10.2021 - 10.2023
Supervisor
River Café
10.2019 - 10.2021
Bartender
Beauty Point Hotel
01.2017 - 10.2021
Owner/Manager
Coobowie Shop/Post office
01.2016 - 01.2017
Terminal/Bunker Operations
Viterra
01.2012 - 01.2016
Owner/Manager
Coobowie Hotel
01.2008 - 10.2017