TRUDI SHANAHAN
Bateau Bay,NSW
Summary
A committed and resourceful person with 16 years of experience managing a family-owned concreting business while balancing the responsibilities of being a stay-at-home mother. Throughout this time, I developed strong organizational, multitasking, and communication skills. Now eager to re-enter the workforce, I am passionate about retail and customer service, with a genuine desire to create positive and memorable experiences for customers. Adaptable, quick to learn, and committed to contributing to a dynamic team, I am ready to leverage my diverse skill set in a new role.
Overview
21
21
years of professional experience
Work History
Business Administration Manager
Shanahan & Co. Concreting
03.2016 - 07.2024
- Enhanced customer satisfaction levels by providing exceptional service standards throughout all stages of client interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Addressed and resolved billing inquiries, ensuring customer satisfaction with account management.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
- Contributed to event marketing, sales and brand promotion.
Day Spa Manager
Bliss Day & Beauty Spa
06.2003 - 02.2006
- Greeted spa guests warmly to create positive first impression of establishment.
- Enhanced customer satisfaction by implementing personalized treatment plans and delivering exceptional service.
- Managed financial aspects of the day spa business including budgeting, forecasting, expense tracking, and profit analysis.
- Managed daily operations for smooth functioning, ensuring a clean, safe, and welcoming environment for clients.
- Fostered a positive work environment by addressing staff concerns promptly and encouraging open communication among team members.
Education
Bachelor of Science - Clinical Child Psychology
Swinburne University
Parramatta, NSW05-2013
Skills
- Operations management
- Sales and marketing
- Time management
- Effective communication
- Eye for detail
- Team development
- Managing multiple projects
- Sales management
- Accounting software
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Computer skills
- Problem resolution
- Customer relations
Timeline
Business Administration Manager
Shanahan & Co. Concreting
03.2016 - 07.2024
Day Spa Manager
Bliss Day & Beauty Spa
06.2003 - 02.2006
Bachelor of Science - Clinical Child Psychology
Swinburne University
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