Trudi Ward
Ballarat
Summary
Strong leader with a proven track record at Coles Supermarket, enhancing store performance and customer satisfaction through expert team leadership and operational excellence. Skilled in recruitment, fostering teamwork, and ensuring health and safety compliance. Achieved significant improvements in store standards and team productivity, demonstrating exceptional multitasking and customer engagement abilities.
Overview
19
19
years of professional experience
Work History
Store Support Manager
Coles Supermarkets
08.2021 - Current
- Addressed customer complaints effectively, resolving issues promptly while preserving positive relationships with customer's.
- .Participated in regional meetings and conferences to stay updated on industry developments, applying new insights to improve store performance.
- Conducted regular audits of all departments standards and compliance and safety
- Coordinated with the stores departments managers to address operational issues promptly, ensuring minimal disruption to daily operations.
- Managed the scheduling of team to ensure adequate coverage during peak business hours, maximizing productivity.
- Recruiting, interviewing, and hiring candidates who contributed positively to the store''s overall success.
- Trained and guided team members to maintain high productivity and performance metrics.
Delicatessen Manager
Coles Supermarket
03.2013 - 08.2021
- Managed daily operations, including opening and closing procedures, team scheduling.
- Collaborated with store management on promotions, specials, and marketing efforts to attract customers and drive revenue growth.
- Enhanced food presentation skills among team members through coaching on proper display techniques.
- Trained and supervised team to ensure consistent delivery of quality products and exceptional customer service.
- Streamlined inventory management for reduced waste and improved product availability.
- Analyzed sales data to optimize product selection and identify areas for improvement.
- Reduced employee turnover by fostering a supportive work environment and providing opportunities for growth.
- Assisted customers with special orders or requests while maintaining great customer focus
- Maximized profitability by monitoring expenses closely while maintaining high-quality standards in product offerings.
- Demonstrated adaptability during busy periods by managing multiple tasks simultaneously without sacrificing quality or customer service.
- Increased customer satisfaction by implementing efficient deli operations and maintaining a clean, inviting environment.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Set schedules for 14 team members by planning and designating shifts and hours.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional manner and used communication and problem-solving skills to resolve issues.
Delicatessen Team Member
Coles Supermarket
03.2006 - 03.2013
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
Skills
- Store operations
- Recruitment and hiring
- Teamwork and collaboration
- Task delegation
- Team member scheduling
- Store maintenance
- Customer engagement
- Health and safety compliance
- Team member coaching
- Time management
- Multitasking
- Reliability
- Team leadership
Accomplishments
Over the years I developed into a deli specialist for our region
This title involved setting up from scratch delicatessens in new stores and renewal stores across Victoria, as well as helping in stores when upper management would visit.
Trained and developed team members for higher duties.
Timeline
Store Support Manager
Coles Supermarkets
08.2021 - Current
Delicatessen Manager
Coles Supermarket
03.2013 - 08.2021
Delicatessen Team Member
Coles Supermarket
03.2006 - 03.2013
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