Trudianna Brightwell
Mandurah,WA
Summary
Reliable and responsible. Confident and self-motivated, friendly and has the desire to provide the best quality service to all staff and clients. Long term customer service experience in medical and psychological support including administration environments. Seeks front facing customer service or coordinator roles that lead to permanent and educative opportunities.
Overview
9
9
years of professional experience
Work History
Senior Associate
NHS Australia
01.2023 - Current
- Completed patient referrals to registered nurses and located medical specialists.
- Assisted with private healthcare providers BUPA, MEDIBANK and HCF in after-hours procedures.
- Scheduled appointments and managing caseloads for urgent counselling and critical mental health support.
- Adhering to service levels and handling client inquiries involving student health support across universities nationwide.
- Collaborating daily with offices across New Zealand and Australia for efficient handovers in a team environment.
Service Officer
NHS Australia (New Zealand Site)
04.2017 - 01.2023
- Responsibilities include organizing customer service operations to all clients in the areas of customer care, assistance and emergency support.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Streamlined workflow processes for improved productivity and better overall service delivery to clients.
Employment Coordinator
Ministry Of Social Development
02.2015 - 04.2017
- Matched clients to open positions based on skills and work requirements.
- Provided ongoing support to employees throughout their tenure, addressing concerns and facilitating career growth opportunities.
- Implemented diversity hiring initiatives, promoting an inclusive workplace culture within the organization.
Emergency Communications Dispatcher
Earthquake Commission
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Exceeded performance metrics in both call handling and dispatch accuracy, resulting in a higher level of service to the community.
Key Sales Associate
The Gamesman
- Key holder - Open and or close the store /set alarms
Assist and trained new team members. - Maintained customer relationships.
- Merchandised and displayed stock.
- Relocated stands and stock to maximize sales.
- Daily operations and bank and balance procedures.
Sales Assistant
EB Games Warehouse
- Answered store queries and helped with general information for variety of platform games and technology.
- Priced and located stock daily.
- Increased sales by building strong customer relationships and providing excellent service.
- Met and exceeded sales targets consistently, contributing to overall team success.
Education
Graduate Certificate - Veterinarian Assisting
Massey University
New Zealand02.2022
Certificate IV - Veterinary Medicine (Pre-Veterinarian)
Massey University
New Zealand01.2018
Certificate III in Animal Care - Animal Sciences
Wellington Institute of Technology
Wellington11.2016
Skills
- Interpersonal skills
- Excellent Communication
- Computer Literacy
- Time Management
- Work Planning and Prioritization
- Teamwork and Collaboration
- Performance Management
- Office Administration
- Attention to Detail
- Multitasking Abilities
- Telephone Etiquette
- Adaptable and Flexible
Additional Information
Pani Smith I Operations Manager
NHS Australia & New Zealand.
NZ +64 027 373 0468
AU +61 02 8905 0300
Carol Johnson I HR People and Culture
Ministry of Social Development NZ
+64 027 485 0741
Mike Bennett I Store Manager
The Gamesmen
EB Games
+64 04 970 2744
Timeline
Senior Associate
NHS Australia
01.2023 - Current
Service Officer
NHS Australia (New Zealand Site)
04.2017 - 01.2023
Employment Coordinator
Ministry Of Social Development
02.2015 - 04.2017
Emergency Communications Dispatcher
Earthquake Commission
Key Sales Associate
The Gamesman
Sales Assistant
EB Games Warehouse
Graduate Certificate - Veterinarian Assisting
Massey University
Certificate IV - Veterinary Medicine (Pre-Veterinarian)
Massey University
Certificate III in Animal Care - Animal Sciences
Wellington Institute of Technology