Trudie De Garnham
2 Vedders Drive, Heritage Park, Brisbane,QLD
Summary
Dynamic and results-driven professional with 20+ years of experience in customer service and elderly care. Skilled in precise cash handling and maintaining inventory levels, coupled with exceptional customer service and strong communication abilities. Adept at building trusting relationships with residents and their families, ensuring dignity, respect, and empathy in all interactions. Proven track record of exceeding goals and driving success through strategic planning, innovative problem-solving, and strong collaboration.
Overview
21
21
years of professional experience
Work History
Checkout Team Member
The Warehouse Group
03.2022 - 05.2024
- Established rapport with customers through genuine interaction, creating a welcoming and comfortable atmosphere at the checkout
- Collaborated with team members to ensure effective communication and smooth workflow within the department
- Contributed to increased sales by upselling promotional items and store services at the register
- Enhanced customer satisfaction by efficiently processing transactions and providing friendly service
- Promoted a safe working environment by adhering to store safety standards and reporting any hazards or incidents immediately
- Managed multiple priorities simultaneously during busy periods while maintaining excellent attention to detail in all tasks performed.
Meat Processor
Silverfern Farms Kennington
01.2016 - 01.2022
- Maintained sharpness of tools for precise cuts and optimal safety during meat processing tasks
- Achieved compliance with all health regulations through diligent attention to cleanliness standards during processing operations
- Reduced waste and improved yield through careful monitoring of cutting and trimming procedures
- Participated in ongoing training initiatives to stay current on industry trends and best practices for meat processing operations
- Ensured consistent product quality by adhering to strict sanitation standards and company guidelines
Elderly Caregiver
Peacehaven Presbyterian Support
01.2003 - 01.2016
- Offered companionship and kindness to elderly residents
- Enhanced elderly residents' quality of life by providing compassionate care and assistance with daily activities
- Turned and positioned bedbound residents to prevent bedsores and maintain comfort
- Managed medication administration for residents, ensuring proper dosages and adherence to prescribed schedules
- Provided emotional support to residents, fostering positive relationships and enhancing their overall mental health
- Collaborated with healthcare professionals to develop personalized care plans for each client, addressing specific needs and goals
Education
NZQA Level 2 & 3
Invercargill, NZSkills
- Cash handling expertise
- Excellent customer service
- Inventory management knowledge
- Compassionate Care
- ADL Assistance
- First aid and safety
- Care Plan Management
Timeline
Checkout Team Member
The Warehouse Group
03.2022 - 05.2024
Meat Processor
Silverfern Farms Kennington
01.2016 - 01.2022
Elderly Caregiver
Peacehaven Presbyterian Support
01.2003 - 01.2016
NZQA Level 2 & 3
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