Trudy Brydon
NARANGBA,QLD
Summary
Professional and knowledgeable, offering extensive experience in records management, administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Able to work under pressure and meet deadlines in demanding situations. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
35
35
years of professional experience
Work History
ADMINISTRATION CLERK
THE WESLEY BREAST CLINIC
09.2014 - Current
- Data Entry - process patient visits, patient reminder letters, doctors letters, update patient records
- Digitising – process discs and films of mammograms, ultrasounds, MRIs
- Image downloads and Pacs to Pacs transfers to other hospitals, radiology, breast screen; mammograms, ultrasounds, MRI’s, CT scans
- Chart Room – Preparation of patient charts, patient appointment letters
- Records – incoming and outgoing mail, phone requests, scanning, chart compilation, image and report requests
- Liaise with Doctors, Breast Care Nurses, Radiologists, Sonographers, Managers and Breast Clinic Staff
- Interact with customers by phone, email, or in-person to provide information.
- Pathology – patient surgery follow-up, pathology results, correspondence from surgeons
- Patient Support – Assist patients over the phone and in person to use online Patient Portal
- Type, format and edit professional correspondence
- Administration Procedures
- Monitor office supplies and make arrangements for restocking of low-stock items.
MEDICAL RECORDS CLERK
THE WESLEY HOSPITAL
06.2011 - 09.2014
- Maintained confidentiality of all medical records and sensitive information
- Maintained patient records systems by archiving, scanning and indexing important documents and files
- Processed medical records requests from outside providers according to facility, state, and federal policies
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
- Responded to patient inquiries to provide information and details of medical records
- Printed and photocopied documents to provide patients with copies of medical records
- Utilised electronic medical record systems to store, retrieve and process patient data
- Input data into computer programs and filing systems
- Scanned and uploaded medical records into electronic medical records system
- Sorted and distributed incoming and outgoing medical records
- Reviewed medical records for completeness and filed records in alphabetic and numeric order
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information
- Maintained patient confidence by keeping patient records information confidential
- Supported medical staff by providing organised and accurate medical records
- Reviewed charts and flagged incomplete or inaccurate information
- Maintained accuracy, completeness, and security for medical records and health information
- Followed up with medical staff regarding missing information in patient records
- Followed exact procedures for handling transfers and other releases of medical records
- Tracked and monitored requests for medical records release
- Assisted in training new staff on medical record processing and filing procedures
CASUAL TYPIST
OGI POTENTIONAL - PHSYCOLOGIST
01.2009 - 01.2011
- Work from home
- Skilled at working independently and collaboratively
- Self-motivated
- Proven ability to learn quickly and adapt to new situations
RECORDS CLERK/SUPERVISOR
BURNIE CITY COUNCIL
01.1989 - 01.2008
- Updated records with new information
- Maintained accuracy of records by verifying accuracy of data in records.
- Assisted with typing, data entry, and answering incoming calls as required
- Processed correspondence, conducted post office pick-ups and distributed mail to appropriate parties.
- Followed confidentially regulations to maintain privacy
- Sorted all paperwork and documents alphabetically and according to dates and significance
- Tracked file removals and coordinated on-time returns.
- Maintained organised filing system to facilitate easy retrieval of documents
- Compiled, sorted and filed high volume of documents
- Provided excellent customer care by responding to inquiries and requests for information
- Followed established policies and procedures to maintain compliance with regulations
- Transferred inactive records to storage to free up space and preserve history
- Assisted with record management system implementation and maintenance to streamline operations
- Archived and disposed of documents according to established policies.
- Manage and oversee daily operations within the records department
- Coordinated with various departments to support cross-functional needs
- Created and maintained electronic filing system for quick and easy retrieval of records.
- Operated office equipment to scan and copy documents
- Assist with estimates for Records Department budget
- Supervision and training of records staff
- Conduct staff meetings
- Delegated officer for Freedom of Information
- Respond to Freedom of Information requests received by the department
Education
Certificate IV in Business (Administration)
Tafe Tasmania
High School Diploma -
Parklands High School
Burnie, TASSkills
- Customer Service
- Data Entry
- Records Management
- File and Database Management
- Healthcare Administration
- Verbal and Writing Communication
- Workflow Processes
- Mail Processing
- Departmental Support
- Administrative Procedures
- Information Processing
- Computer and Software Knowledge
Referees
Dr Jane Ramsbottom
Wesley Breast Clinic
0403 167 107
Ann-Maree Selwood
Breast Care Nurse
Wesley Breast Clinic
0407 622 122
Jodie Henderson
Administration Clerk
Wesley Breast Clinic
0410 425 210
Gian Webb
Enrolled Nurse
Wesley Breast Clinic
0435 368 452
Timeline
ADMINISTRATION CLERK
THE WESLEY BREAST CLINIC
09.2014 - Current
MEDICAL RECORDS CLERK
THE WESLEY HOSPITAL
06.2011 - 09.2014
CASUAL TYPIST
OGI POTENTIONAL - PHSYCOLOGIST
01.2009 - 01.2011
RECORDS CLERK/SUPERVISOR
BURNIE CITY COUNCIL
01.1989 - 01.2008
Certificate IV in Business (Administration)
Tafe Tasmania
High School Diploma -
Parklands High School
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