Trudy Butler
Worrigee,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Store Manager
Stranbags
01.2014 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Swim Teacher
Sheas Swim School
01.2009 - 01.2014
- Enhanced swimmer safety by consistently monitoring pool activities and enforcing rules.
- Developed tailored lesson plans for various age groups, improving swimming skills and confidence.
- Evaluated student progress regularly, ensuring timely adjustments to teaching methods as needed.
- Incorporated fun games and activities into lessons, increasing student engagement and retention of skills.
- Provided personalized feedback to swimmers, fostering a positive learning environment and promoting improvement.
- Supported students with special needs by adapting lesson plans and providing extra assistance when necessary.
- Led group classes as well as private lessons, accommodating diverse learning styles and skill levels.
Skills
- Store Merchandising
- Personnel Development
- Shift Scheduling
- Team Development
- Talent Recruitment
- Risk Management
- Hourly Shift Management
- POS Systems
- Employee Training
- Customer Service Management
- Goals and Performance
- Training and Mentoring
- Friendly and Positive
- Recruiting and Hiring
- Customer Response
- Sales Expertise
- Team Leadership and Coaching
- Accurate Money Handling
- Customer Relations
- Opening and Closing Procedures
- Staff Management
- Store Opening and Closing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Store Manager
Stranbags
01.2014 - Current
Swim Teacher
Sheas Swim School
01.2009 - 01.2014