Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Trudy Daly

Lake Macquarie,Australia

Summary

Dynamic professional with experience in project coordination and customer service at Keyton. Proven track record of enhancing operational efficiency through meticulous organization and proactive problem-solving. Skilled in Microsoft Office and fostering teamwork, consistently delivering exceptional results in fast-paced environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Project Team Assistant

Keyton
Kincumber, Australia
07.2023 - Current
  • Delivered comprehensive administrative support, including scheduling meetings and managing calendars.
  • Building strong relationships with residents to facilitate smooth transition during move process.
  • Conducted site inspections alongside Project Manager to ensure compliance with project specifications.
  • Finalized architectural plans for submission to tender, meeting all deadlines.
  • Coordinated Removalist package to streamline relocation efforts.
  • Responded promptly to customer inquiries via phone or email, enhancing service experience.
  • Managed communication between internal departments to ensure alignment and efficiency.
  • Maintained organized filing systems for confidential documents, ensuring easy access.

Administration Role

Advanced Hearing Care
10.2017 - 06.2022
  • Administration duties supporting 2 Audiologists.
  • Customer service, managing booking system, greeting clients, answering phones, banking, processing claims, emails, hearing aid cleaning and minor repairs and programming, creating procedures manuals, staff training, filing, cash handling and using EFTPOS machine.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Responded quickly to meet customer needs and resolve problems.
  • Provided efficient and courteous service to customers at all times.

Hotel Manager

Ocean West Apartments
Geraldton, Australia
03.2017 - 09.2017
  • Successfully managed daily operations of a busy hotel, including supervising staff and resolving customer complaints.
  • Recruited, trained, motivated, evaluated, and supervised staff members.
  • Coordinated with vendors for purchasing supplies, equipment, and services.
  • Responded to and promptly resolved guest complaints or issues to maintain guest satisfaction.
  • This was a brief role whilst we were travelling Australia.
  • Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
  • Assigned duties and monitored performance of all employees in the hotel.
  • Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
  • Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
  • Handled guest complaints professionally and efficiently.
  • Developed and implemented hotel policies and procedures.
  • Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.

Holiday Parks Manager

Lifestyle Villages - Redhead Village
Redhead, Australia
06.2010 - 07.2016
  • All aspects of running on over 55's park.
  • Managing staff, administration duties, pool cleaning, cleaning cabins, selling homes, banking and reception duties.
  • We lived on site for this entire time therefore I was on call 24/7.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Mentored and trained new employees on company policies and procedures.
  • Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
  • Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Provided leadership during times of organizational change or crisis situations.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Oversaw daily operations, maintaining efficiency and quality standards.

Education

HSC -

Rutherford High School
Rutherford
10.1990

Diploma of Hospitality - Completed coursework towards

Passmores College of Business
Newcastle, NSW

Skills

  • Teamwork
  • Customer service
  • Reception and phone etiquette
  • Computer literacy
  • Time management and prioritization
  • Thoroughness and attention to detail
  • Microsoft Office proficiency
  • Organizational skills
  • Willingness to learn
  • Personal presentation
  • Communication skills
  • Autonomy and self-motivation
  • Proactive attitude
  • Problem solving and resilience
  • Calendar and project coordination

Certification

Drivers Licence, 05/06/25, Manual - Full gold licence with Full bike licence

References

References available upon request

Timeline

Project Team Assistant

Keyton
07.2023 - Current

Administration Role

Advanced Hearing Care
10.2017 - 06.2022

Hotel Manager

Ocean West Apartments
03.2017 - 09.2017

Holiday Parks Manager

Lifestyle Villages - Redhead Village
06.2010 - 07.2016

HSC -

Rutherford High School

Diploma of Hospitality - Completed coursework towards

Passmores College of Business

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