Trudy Duncombe
Iluka
Summary
To apply my extensive experience in administration, event coordination, and customer service, along with my qualifications in Leadership and Management, Youth Work, RSA/RCG, and First Aid, in a community-focused role where I can make a positive impact. I am eager to continue developing my leadership skills while contributing to the success of the organization and the wellbeing of the community.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Iluka Bowls Club
10.2016 - Current
- Managed day-to-day operations of the club, ensuring smooth functioning and high member satisfaction
- Coordinated events, including social activities, tournaments, and community outreach initiatives
- Led administrative staff and volunteers, providing guidance and support to ensure high operational standards
- Developed and maintained strong member relations, including processing memberships, handling queries, and ensuring overall satisfaction
- Conducted tasks involving financial management like event budget planning, petty cash settlement, and invoice administration.
- Assisted in maintaining the club’s health and safety compliance by ensuring facilities met regulatory standards
- Coordinated inventory and stock management, ensuring timely replenishment for club operations
- Assisted in recruiting, training, and supporting new staff, fostering a team environment that prioritized collaboration and customer service
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Sales & Customer Service
Hogue’s Hot Bread Shop
03.2014 - 06.2014
- Assisted customers with orders, providing product information and advice
- Managed the cleaning of shelves, counters, and the shop floor
- Operated ovens, baking bread and pastries to meet daily production needs
- Ensured compliance with health and safety regulations regarding food handling
- Casual position
Casual Cleaner
C Ellis and M Molyneux Contract Cleaners at Iluka Bowling Club
01.2009 - 03.2014
- Provided night cleaning services, including floor care, restroom maintenance, and waste management
- Performed security tasks such as locking and unlocking the premises and monitoring safety protocols
- Cleaned windows, glass partitions, and other surfaces to maintain facility cleanliness and safety
- Casual position
Retail Assistant
Iluka Quality Meats
08.2012 - 10.2013
- Provide excellent customer service in a busy butcher’s shop
- Prepare, wrap, weigh, and label cuts of meat, ensuring accuracy and appeal
- Maintain cleanliness and organization of the display counters and storage areas
- Handle cash transactions and process sales accurately
Cleaner (Holiday Properties & Bond Cleans)
Iluka Real Estate
03.2012 - 06.2013
- Performed cleaning duties for holiday properties, ensuring they met high standards for guest occupancy
- Responsible for restocking supplies and maintaining cleanliness in all rooms and common areas
- Ensured properties were ready for new guests and coordinated bond cleans to prepare properties for re-rental
Education
BSB40520 Certificate IV in Leadership And Managem - Certificate IV in Leadership And Management
Barrington Training Services Pty Ltd
07-2024
CHC206111-AdvancedRCGCourse -
AUSTRAIN ACADEMY PTY LTD
04-2024
Certificate IV in Youth Work -
New England TAFE
Armidale, NSW01.2014
HSC (Higher School Certificate) -
Lismore High School
Lismore, NSW01.1992
Skills
- Leadership & Team Management
- Event Coordination
- Member & Stakeholder Relations
- Communication
- Customer Service Excellence
- Financial Management
- Problem Solving & Decision Making
- Inventory & Resource Management
- First Aid & Emergency Response
- Gambling Compliance
Certificationsandqualifications
- Certificate IV in Leadership and Management (BSB40520), 07/01/24
- Certificate IV in Youth Work, 01/01/14
- Responsible Service of Alcohol (RSA), Current
- Responsible Conduct of Gambling (RCG), Current
- HLTAID011 Provide First Aid, Current
Keyskillsandattributes
- Leadership & Team Management: Ability to lead, motivate, and support teams to achieve organizational goals.
- Event Coordination: Experience in planning, organizing, and executing events with a focus on member engagement and satisfaction.
- Member & Stakeholder Relations: Skilled in developing and maintaining positive relationships with members, guests, and the community.
- Communication: Strong written and verbal communication skills, including newsletters, social media posts, and public speaking.
- Customer Service Excellence: Committed to delivering high-quality service and addressing customer needs effectively.
- Financial Management: Proficient in managing budgets, invoicing, and tracking financial transactions for operational activities.
- Problem Solving & Decision Making: Able to resolve conflicts and challenges efficiently while maintaining a focus on solutions.
- Inventory & Resource Management: Experienced in managing supplies, stock levels, and ensuring resources are effectively utilized.
- First Aid & Emergency Response: Trained in providing first aid and responding to medical emergencies, ensuring safety in the workplace.
- Gambling Compliance: Knowledge of responsible gambling practices and compliance with RCG regulations.
References
Available upon request.
Attributes
- Compassionate and focused on community engagement, with a strong desire to make a positive impact.
- Reliable and adaptable, with a strong work ethic and the ability to take on new challenges.
- Collaborative, with a talent for building strong relationships and creating a positive team environment.
- Strong organizational skills, able to manage multiple priorities and maintain high standards.
Timeline
Administrative Assistant
Iluka Bowls Club
10.2016 - Current
Sales & Customer Service
Hogue’s Hot Bread Shop
03.2014 - 06.2014
Retail Assistant
Iluka Quality Meats
08.2012 - 10.2013
Cleaner (Holiday Properties & Bond Cleans)
Iluka Real Estate
03.2012 - 06.2013
Casual Cleaner
C Ellis and M Molyneux Contract Cleaners at Iluka Bowling Club
01.2009 - 03.2014
Certificate IV in Youth Work -
New England TAFE
HSC (Higher School Certificate) -
Lismore High School
BSB40520 Certificate IV in Leadership And Managem - Certificate IV in Leadership And Management
Barrington Training Services Pty Ltd
CHC206111-AdvancedRCGCourse -
AUSTRAIN ACADEMY PTY LTD
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