Trudy McFarlane

• Facilitate supported living services and community outreach initiatives for individuals accessing the QCSS program
• Engage with clients in their homes and communities to assess needs, develop personalized support, and implement interventions that promote independence and well-being
• Coordinate with internal teams and external stakeholders to deliver holistic care solutions tailored to each client's goals and aspirations
• Provide advocacy and support to ensure clients have access to necessary resources, services, and community integration opportunities.

• Provide compassionate and personalized healthcare services to clients in their homes and community settings
• Conduct comprehensive health assessments, develop tailored care plans, and implement therapeutic interventions to meet individual needs
• Manage chronic conditions, administer medications, and coordinate care with multidisciplinary teams and community resources
• Educate patients and families on disease management, medication administration, and preventive care strategies
• Advocate for patients' rights and needs, ensuring access to appropriate support and healthcare services
• Maintain accurate documentation of patient assessments, interventions, and progress notes
• Collaborate effectively with healthcare providers, social workers, and community organizations to optimize patient care outcomes.

• As a Travel Sales Consultant at TripADeal, excelled in providing exceptional service and promoting travel packages tailored to clients' needs
• Key responsibilities included client consultation, financial transactions, promotional activities, customer service excellence, industry knowledge, record management, performance and goal achievement, travel support, and customer relationship management.

Managed comprehensive operations and services for Tribe Disability Services, specializing in NDIS-funded support programs. Key responsibilities included:

· Client Services Management: Developed and maintained client service agreements, managed contracts, quoting, and invoicing aligned with NDIS price guidelines. Updated agreements as required.

· Business Development and Marketing: Spearheaded business marketing efforts, including designing and producing marketing materials, managing social media presence, and networking with stakeholders to enhance service visibility and outreach.

· Direct Client Support: Provided hands-on support across various programs including Short Term Accommodation (STA), day programs, Community Access, and In-Home Support, ensuring personalized care delivery.

· Staff Management: Led staff recruitment, performance management, and supervision processes. Provided mentorship to foster professional growth among team members.

· Allied Health Coordination: Proficient in interpreting allied health reports and behavioral/health management plans such as PBSPs and Restrictive Practice plans to optimize client care strategies.

· Stakeholder Engagement: Collaborated closely with NDIS LAC, Support Coordinators, and Public Guardian to address client needs and align service provisions with NDIS plans.

· Financial Management: Oversaw budget implementation, monitored financial performance, set budgets, and controlled expenses to ensure financial stability and support long-term organizational growth.

· Program Design and Implementation: Designed and implemented innovative programs, including Day Programs and Short-Term Accommodation (STA), to meet client needs effectively.

· Leadership and Meetings: Participated in and led staff and stakeholder meetings, ensuring alignment of strategies and goals. Managed and tracked KPIs to evaluate program effectiveness and service delivery.

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Lead Team operations and administrative tasks for NDIS-funded programs at Lutheran Services, Keystone Day Program. Key responsibilities included:

· Administrative Operations: Utilized Procura system for invoicing, rostering, and maintaining comprehensive documentation such as case management updates and client progress notes.

· Program Management: Designed and implemented programs for Day Program and Supported Independent Living (SIL) accommodation supports, ensuring alignment with client needs and NDIS guidelines.

· Client Services: Developed client service agreements, managed contracts, quoting, and invoicing according to NDIS price guidelines. Updated agreements as required.

· Direct Client Support: Provided hands-on support including personal care, financial assistance, personal safety, showering, medication support, and transportation services.

· General Administration: Handled general administrative duties including phone calls, customer service, filing, email correspondence, mailings, and supporting the Team Leader with administrative tasks.

· Staff Management: Oversaw and mentored staff within programs, ensuring adherence to Work Health and Safety (WPH&S) policies and procedures.

· Meetings and Collaboration: Actively participated in staff and stakeholder meetings, contributing to team discussions and decision-making processes

· Patient Assessment and Monitoring: Conducted thorough assessments and continuously monitored the health status of patients, ensuring accurate documentation of resident care records to facilitate effective care planning and delivery.

· Daily Living Assistance: Provided hands-on assistance with activities of daily living such as mobilization, feeding, toileting, and showering, promoting patient comfort and maintaining dignity.

· Collaborative Care: Worked closely with Registered Nurses to gather patient care information through observations, contributing to comprehensive care assessments, planning, and evaluation processes. Executed delegated procedures under the supervision of Registered Nurses to ensure optimal patient outcomes.

· Specialized Care: Managed care for patients with complex needs including mental health, palliative care, surgical recovery, high dependency, emergency and trauma care, spinal care and rehabilitation, ICU care, paediatric care, emergency mental health, palliative care, oncology, and immunology. Following tailored care plans to address specific patient conditions and requirements.

· Environment and Safety: Contributed to maintaining a safe and secure care environment for patients and staff, adhering strictly to Work Health and Safety (WPH&S) policies and procedures. Implemented infection control measures and always promoted patient and staff safety.

· Professional Development: Engaged in continuous professional development to stay abreast of best practices and advancements in nursing care. Participated actively in training sessions, workshops, and seminars to enhance clinical skills and knowledge.

· Team Collaboration: Participated in multidisciplinary team meetings, contributing insights, and collaborating effectively with healthcare professionals and stakeholders to optimize patient outcomes.