Trudy Taylor
Dural,NSW
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Business Manager
Merc Real Estate
Norwest NSW
03.2015 - Current
- Managed sales transactions from exchanging contracts, sending sales advices and liaising with legal representatives to settlement.
- Supervised property management department and assisted with the department when property management staff is on leave.
- Prepare trade invoices and finalise end of month in property management department.
- Prepared reports in preparation for annual trust audits.
- Managed sales and property management trust accounts.
- Accounts payable and reconciled company bank accounts in preparation for accountant.
- Maintained and scheduled directors travel and accommodation.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Assisted with hiring process and training of new employees.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
Business Development Manager and Accounts Payable
LJ Hooker Stanhope Gardens/Kellyville
Stanhope Gardens & Kellyville
09.2010 - 03.2015
- Increased client base by identifying new business opportunities and cultivating strong relationships with landlords.
- Exchange of sale contracts and liaise with legal representatives to settlement.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
Sales Coordinator, Property Management Secretary
Johnson & Johnson Real Estate
Castle Hill, NSW
10.1999 - 08.2006
- Worked closely with the sales team to organise marketing of sale properties, book photography and write advertisements.
- Exchange contracts and liaise with legal representatives to settlement.
- Input invoices from creditors into software for payment at End of Month.
- Meeting with tenants to finalise tenancy agreements.
- Assisted inhouse solicitor compiling contracts of sale.
Education
Real Estate License (Class 1)
REI NSW
Sydney, NSW03.2020
Certificate of Registration
REI NSW
Sydney, NSW02.2000
Diploma of Education - Primary School Teaching
Catholic Teachers College
North Sydney11.1984
Skills
- Financial Management
- Customer Service
- Project Management
- Employee Management
- Business Development
- Customer Relationship Management
- Decision-Making
- Client Relationship Management
- Business Administration
- Documentation proficiency
- Risk Assessment and Management
- Operations Management
- Data Confidentiality
- Staff Management
- Financial Administration
- Staff Training
- Budget Administration
- Recruiting and Hiring
- Contract Management
- Regulatory Compliance
- Business Management
- CRM Software
- Administrative Management
- Client Account Management
- Staff hiring
- Staff Scheduling
Certification
- Justice of the Peace No: 199657
Timeline
Business Manager
Merc Real Estate
03.2015 - Current
Business Development Manager and Accounts Payable
LJ Hooker Stanhope Gardens/Kellyville
09.2010 - 03.2015
Sales Coordinator, Property Management Secretary
Johnson & Johnson Real Estate
10.1999 - 08.2006
Real Estate License (Class 1)
REI NSW
Certificate of Registration
REI NSW
Diploma of Education - Primary School Teaching
Catholic Teachers College