Trulone Magele
Townsville,QLD
Summary
Motivated Team Member committed to contributing to business success. Experienced in providing high-quality productive work. Focused on client satisfaction and team productivity.
Overview
11
11
years of professional experience
Work History
Technical Support Representative
Fusion Networks
06.2022 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Contact Center Representative
SPCA
12.2020 - 07.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about animal welfare concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on animal welfare concerns.
- Learned and maintained in-depth understanding of animal welfare laws to offer knowledgeable and educated responses to caller's questions.
Customer Service Representative
Sky TV NZ
10.2019 - 06.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Food and Beverage Server
Eden Park
06.2017 - 07.2017
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Adhered to health and safety standards while handling food and beverages.
- Greeted guests warmly to foster welcoming environment.
Outbound/Inbound Sales Representative
Power Marketing Limited, Comparison
10.2017 - 10.2019
- Educated customers on product and service benefits, explaining features and answering questions.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Utilized sales techniques to build customer interest and close sales.
Factory Hand
Tip Top
02.2017 - 09.2017
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Inspected final products to assess compliance with quality standards and established tolerances.
Inventory Clerk
SouthPac Trucking
05.2017 - 06.2017
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Conducted inventory and restocked items throughout day.
- Checked and pulled defective or expired products from shelves.
Cashier
Mount Smart Stadium
02.2017 - 04.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Bartender
Drake
09.2016 - 01.2017
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Customer Service
Vodafone Call Centre
05.2016 - 07.2016
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Crew Member
McDonald's
01.2013 - 01.2014
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
National Qualification Level 4 - Information Technology Essentials
New Zealand Skills And Education College
Auckland12.2021
National Qualification Diploma - Business
New Zealand Management Academies
Auckland12.2016
National Qualification Level 5 - Office Supervision And Management
New Zealand Management Academies
Auckland11.2016
National Qualification Level 4 - Business & Administration
New Zealand Management Academies
Auckland12.2015
National Qualification Level 3 - Business & Administration
New Zealand Management Academies
Auckland12.2015
National Certificate - Educational Achievement
Otahuhu College
Auckland12.2014
Skills
- Strong skills in helping others with problem solving in both work and non-work relate situations
- Able to communicate well in writing
- Organizational Ability
- Effective in tasks and making sure they are done to the best of my ability
- Numeracy Skills
- Ability to use Microsoft Excel and Fathom to an advanced extent
- Ability to solve math equations easily
- Experience in using bar graphs, line graphs and pie charts
- Life Related Skills
- Ability to assemble and operate computers, printers, scanners, mobile phones and home appliances
- Ability to participate in fundraising for schools or community activities
- Inventory Management
- Excellent communication skills, able to put views across confidently and assist team quality
- Excellent ability to communicate well using online office tools eg Teams and Zoom
- Strong attention to detail
Referees
Character Reference:
Lagi Perese
Mob: 0432036819
Email: Lagi.Perese@cyjma.qld.gov.au
Work References:
Justine Silbery
Mob: 02108683353
James Hanna-Batty
Mob: 0226051102
Timeline
Technical Support Representative
Fusion Networks
06.2022 - Current
Contact Center Representative
SPCA
12.2020 - 07.2021
Customer Service Representative
Sky TV NZ
10.2019 - 06.2020
Outbound/Inbound Sales Representative
Power Marketing Limited, Comparison
10.2017 - 10.2019
Food and Beverage Server
Eden Park
06.2017 - 07.2017
Inventory Clerk
SouthPac Trucking
05.2017 - 06.2017
Factory Hand
Tip Top
02.2017 - 09.2017
Cashier
Mount Smart Stadium
02.2017 - 04.2017
Bartender
Drake
09.2016 - 01.2017
Customer Service
Vodafone Call Centre
05.2016 - 07.2016
Crew Member
McDonald's
01.2013 - 01.2014
National Qualification Level 4 - Information Technology Essentials
New Zealand Skills And Education College
National Qualification Diploma - Business
New Zealand Management Academies
National Qualification Level 5 - Office Supervision And Management
New Zealand Management Academies
National Qualification Level 4 - Business & Administration
New Zealand Management Academies
National Qualification Level 3 - Business & Administration
New Zealand Management Academies
National Certificate - Educational Achievement
Otahuhu College
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