TRUNG TRAN
St Albans,VIC
Summary
Self-motivated individual seeking to join the organisation where I can apply my skills, knowledge and face new challenges. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Airport Security Protective Officer
ISS Facilities Services
10.2015 - Current
- Baggage & individual checks: Conducting random checks
- Checked all baggage using X-ray machines, metal detectors and Garrett wands
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Executing team leadership
- Excellent at multi-tasks and collaborative teamwork
- Pay attention to details
- Inspections: Inspected equipment, structures and materials to identify the cause of errors and defects
- Investigating bags and prohibited items
- Personal screenings: Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Food and Beverage Service
Cafe VUE
05.2014 - 10.2015
- Customer service: Delivered quality service by providing a warm and welcoming environment
- Bar operation: Managed bar inventory, restocked supplies and placed orders
- Followed all safety requirements for alcohol service responsibly
- Offered enthusiastic and personable service to all customers
- Beverage & Food service: Prepared and served espresso coffee, cocktails, food and beverages to customers
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Assistant & Kitchen Hand
McDonald's
01.2010 - 11.2011
- Cash management: Operating cash register and Point of Sale (POS)
- Ensuring accurate management of all cash sales before opening and after closing the store
- Stock control: Assisted in forecasting demand and controlling stock accurately for raw materials
- Transaction processing: Processed cash and eftpos payments rapidly and accurately.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Assisted in implementing new policies or procedures aimed at improving customer experience throughout the organization.
- Utilized problem-solving skills to address customer queries and complaints.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Maintained clean and organized work environment to maintain customer safety.
Stock replenishment
Coles' Supermarket
07.2010 - 08.2010
- Adhered to Occupational Health & Safety (OH&S) ensuring store and work areas was clean
- Completed all cleaning, stocking and organizing tasks in assigned area
- Stocked and replenished merchandise according to store merchandising layouts.
- Tracked stock availability to order supplies for timely stock replenishment.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Education
Aviation Security Complex Institute Of Education -
01.2014
Certificate III Security Operations Complex Institute Of Education -
01.2014
Certificate II Security Operations Complex Institute Of Education -
01.2014
Responsible Service of Alcohol Complex Institute Of Education -
01.2014
Apply First Aid Complex Institute Of Education -
01.2014
Victorian Certificate of Education (Year 12) Copperfield College -
01.2012
Victorian Certificate of LOTE (Vietnamese - Year 12) Footscray City College -
01.2011
Skills
- Passionate and Self-Motivated
- Fluency in: English & Vietnamese
- Coherent Verbal Communication and Interpersonal Skills
- Change management
- Data analysis
- Critical thinker and learner
- Executive leadership
- Collaborative Teamwork and Individually focused
- Staff training
- Organizational skills
- Customer service
- Multitasking
Accomplishments
- Achieving an ISS long service award at Melbourne Airport 2021
- Excellent Customer Service award at Melbourne Airport 2018
- 1st place in Division II Men's Futsal Tournament at Victoria University 2015
Current Information
Current Victorian Driver License, Own reliable transport, Monday to Sunday
References
ISS duty manager APAM manager
Peter Baluca Katherine Graczyk
0414 098 870 0401 446 721
ISS security supervisor/rostering team Cafe Vue supervisor
Dannie Selmoni Elvis Jap
0424 069 976 0432 174 845
Hobbies and Interests
I enjoy keeping myself physically fit by attending the gym and running each week to keep my fitness on top. I socially play indoor soccer once or twice each week for entertainment. I like to listen to music in my spare time just to relax and enjoy the moment. I like to make new friends and happy to socialize on my daily basis.
Timeline
Airport Security Protective Officer
ISS Facilities Services
10.2015 - Current
Food and Beverage Service
Cafe VUE
05.2014 - 10.2015
Stock replenishment
Coles' Supermarket
07.2010 - 08.2010
Customer Service Assistant & Kitchen Hand
McDonald's
01.2010 - 11.2011
Aviation Security Complex Institute Of Education -
Certificate III Security Operations Complex Institute Of Education -
Certificate II Security Operations Complex Institute Of Education -
Responsible Service of Alcohol Complex Institute Of Education -
Apply First Aid Complex Institute Of Education -
Victorian Certificate of Education (Year 12) Copperfield College -
Victorian Certificate of LOTE (Vietnamese - Year 12) Footscray City College -
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