Trung Thanh Nguyen

• Managing a diverse caseload of between 55-60 clients and effectively addressing individual needs and career aspirations for clients with mental and/or physical barriers.
• Facilitating and coaching clients to build skills designed to assist with finding a vocation that is both sustainable and suitable, that would lead to greater independence for the individuals and improve their career advancement.
• Served as a trusted resource for clients and provide unbiased advice and guidance through regular communication and correspondence and personalised appointments with clients, to develop a strategic plan that is tailored to lead to a desirable outcome for both the organisation/employer and the client.
• Evaluated client performance during mock interviews, offering constructive feedback for improvement and increased confidence levels. Monitored client progress towards achieving their short-term and long-term career objectives, making necessary adjustments as needed.
• Maintaining detailed records of client interactions and progress towards achieving their career goals, collaborating with clients to clarify their professional objectives, resulting in targeted job applications with higher success rates.
• Providing support and encouragement to people who are undergoing challenging periods in their life thereby ensuring they receive the understanding and support but also relief from social isolation and/or societal prejudices via connecting or liaising with a multitude of programs and services.

• Managed a caseload of 268 clients
• Provide tailored support to participants to prepare for and secure employment through the provision of information, referral and connection to available resources and supports, assisting clients to acquire new skills required to transition into secure work, providing intensive support to understand skills gaps to ensure identification of career options compatible with their circumstances, and to navigate the training and skills system to fill those skills gaps.
• Providing information and referral to clients to address other support needs and ensure employment can be sustained. Supporting clients via referral to non-vocational supports such as financial and material aid, mental health and housing. Assessing financial barriers to clients seeking and sustainable employment and to provide support through Jobs Victoria Employment Service program for efficient and effective use of funding to be used to purchase items such as work attire, transport and relevant certification.
• Applying cultural and linguistically appropriate and accessible strategies to community engagement and support to increase access to the Specialist Service. Providing post placement support to regularly check-in with individuals to ensure the experience is positive and beneficial from an employer and employee perspective. Supporting the promotion of JVES by participating in community events, network meetings and other promotional activities.
• Developed and customised jobs and placements specific to needs and skills of each client. Collaborating with local stakeholders creating cohesive relationships with local employers, community partners, service providers, and employers to support participants with job searching and developing job and employment opportunities.
• Expounding on client interests to help them determine a career/vocational direction. Mentoring participants on a regular basis to ensure that they’re making progress towards realising their vocational goals. Marketing clients to current and new employers to place them ensuring the employment needs to local businesses are met through; advertising through social media, screening and interviews for local vacancies they may have.

• Managed 163 properties
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

• Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
• Boosted player confidence through personalized training sessions and continuous feedback.
• Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
• Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
• Enhanced team performance by developing and implementing effective coaching strategies.
• Managed practice schedules, ensuring efficient use of time and resources for optimal results.
• Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
• Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
• Facilitated open communication between players, parents, staff members, ensuring that all concerns were addressed promptly and effectively.
• Fostered leadership among players, by creating mentorship programs that paired experienced athletes with newcomers.
• Enhanced players' strategic understanding, by conducting detailed video analysis sessions.
• Enhanced game-day strategies, by meticulously analyzing opponents' tactics and adjusting team plans accordingly.
• Negotiated with sports equipment suppliers, securing high-quality gear for team at reduced cost.

Took hiatus from full-time employment to become carer for my father when he contracted cirrhosis of the liver and cancer.

• Duty of care

• Rearranged parts department to better serve changing trends and keep workspaces organized.
• Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
• Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
• Increased efficiency in the parts department by implementing an improved inventory management system.
• Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
• Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
• Monitored and evaluated supplier performance to maintain quality of parts.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.