Truong Kim Hang
Newtown,NSW
Summary
I recently made the exciting decision to transition from a career in tourism and hospitality to early childhood education. My background in customer service has given me strong communication, problem-solving, and leadership skills, all of which I believe are valuable in creating a positive learning environment for young children. Currently studying for Graduate Diploma in Early Childhood Teaching, I am eager to apply my patience, creativity, and adaptability to support children's development. I am a fast learner, passionate about working with children, and committed to growing into a skilled educator.
Overview
7
7
years of professional experience
Work History
Head Barista
Sweet Lu
06.2023 - Current
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
Barista
Ladies And Gentlemen Cafe Diner
04.2022 - 02.2023
- Welcoming and serving Customers.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Receptionist
The Myst Dong Khoi
05.2019 - 10.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Restaurant Hostess
RENAISSANCE RIVERSIDE HOTEL - Marriott International
08.2018 - 12.2018
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Teaching Assistant
ILA Vietnam
01.2018 - 05.2018
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Handle inquiries or feedbacks from students and parents.
Education
Graduate Diploma - Early Childhood Education
Victoria University
Sydney, NSW02-2026
MBA -
Kaplan Business School Australia
Sydney, NSW04-2024
Bachelor of Tourism And Hospitality Management -
Royal Melbourne Institute of Technology University
Saigon Campus, Viet Nam03-2021
Skills
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Computer skills
Timeline
Head Barista
Sweet Lu
06.2023 - Current
Barista
Ladies And Gentlemen Cafe Diner
04.2022 - 02.2023
Receptionist
The Myst Dong Khoi
05.2019 - 10.2019
Restaurant Hostess
RENAISSANCE RIVERSIDE HOTEL - Marriott International
08.2018 - 12.2018
Teaching Assistant
ILA Vietnam
01.2018 - 05.2018
Graduate Diploma - Early Childhood Education
Victoria University
MBA -
Kaplan Business School Australia
Bachelor of Tourism And Hospitality Management -
Royal Melbourne Institute of Technology University
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