Adam Wall
Sandhurst
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sealy of Australia
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Sought ways to improve processes and services provided.
- Trained staff on operating procedures and company services.
Basketball Referee
Nunawading Basketball Centre
10.2018 - Current
- Improved game fairness by accurately enforcing basketball rules and regulations.
- Contributed to a positive game environment by interacting respectfully with players, coaches, and spectators.
- Trained and mentored new referees and other sports officials.
- De-escalating frustrated players, coaches and spectators to prevent situations getting out of hand.
Sales Assistant
Anaconda
04.2021 - 05.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Processed transactions accurately while maintaining a high level of customer service.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Delivery Driver
Dominos's Pizza
04.2021 - 11.2021
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Operated delivery vehicles (E-Bike) safely and efficiently.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
Education
Year 11 VCE
Elisabeth Murdoch College
Langwarrin, VIC11-2021
Skills
- De-escalation techniques
- Customer service
- Active listening
- Critical thinking
- Teamwork
- Conflict mediation
Timeline
Customer Service Representative
Sealy of Australia
06.2022 - Current
Sales Assistant
Anaconda
04.2021 - 05.2022
Delivery Driver
Dominos's Pizza
04.2021 - 11.2021
Basketball Referee
Nunawading Basketball Centre
10.2018 - Current
Year 11 VCE
Elisabeth Murdoch College
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