Trystin Bennett
Emerald
Summary
Proven leader and efficient problem-solver, exceptional at staff management and process improvements. At Telstra, I developed initiatives that significantly enhanced store performance and customer satisfaction. Skilled in coaching and mentoring, I fostered a team environment that encouraged growth and high achievement. My multitasking abilities and strong decision-making skills have consistently driven positive outcomes in fast-paced settings. Passionate in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with a passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Telstra
07.2024 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify areas of opportunity and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to manage, maintain and improve customer satisfaction ratings.
- Conducted regular performance evaluations of team members including coaching sales techniques, sales incentives and product specifications, while providing constructive feedback resulting in enhanced growth and development.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Sales Consultant
Telstra
06.2023 - 07.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Attended ongoing training sessions to stay current on industry trends and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Implemented up-selling strategies, encompassing recommendation of accessories while maintaining respectable budget and affordability boundaries.
Airport Protection Officer
ISS Facility Services
01.2017 - 04.2023
- Conducted regular safety drills for staff and visitors, promoting preparedness and awareness of emergency procedures.
- Conducted detailed incident reports following any security-related occurrences, providing recommendations for future prevention strategies.
- Trained new Protection Officers on company policies, standard operating procedures, and best practices for effective security operations.
- Maintained strong relations with clients including managing expectations of safety and awareness.
- Provided extraordinary customer service to passengers, general public and external elements of the Airport workforce.
- Managed a daily security team including morning briefings, roster changes and updates towards standard operating procedures.
- Evaluated monthly training results and provided feedback to encourage development, growth and knowledge retainment.
Education
High School Diploma -
Emerald State High School
Emerald, QLD11.2015
Skills
- Problem-Solving
- Multitasking and Organization
- Team motivation
- Outstanding communication skills
- Strong multi-tasking
- Highly motivated
- Decision-making skill
- Dependable and reliable
- Coaching and Mentoring
- Goal Setting
- Staff Management
- Process Improvements
- Performance monitoring
References
Kris Tassel
Retail Area Manager
0407 124 308
Kris.Tassel@team.telstra.com
Toni Rodda
Airport Protection Supervisor
0439 813 251
Toni_neilson@bigpond.com
Timeline
Assistant Store Manager
Telstra
07.2024 - Current
Sales Consultant
Telstra
06.2023 - 07.2024
Airport Protection Officer
ISS Facility Services
01.2017 - 04.2023
High School Diploma -
Emerald State High School
Similar Profiles
Sojad HydariSojad Hydari
Assistant Store Manager at TelstraAssistant Store Manager at Telstra
James NaumovskiJames Naumovski
Telecommunications Technician at TelstraTelecommunications Technician at Telstra
Madhumita ChoudhuryMadhumita Choudhury
Technical Business Analyst at TelstraTechnical Business Analyst at Telstra