Tsai-Hwei Chen
Port Macquarie,New South Wales
Summary
I am a dedicated Support Worker who's from Taiwan. 10 years of living in Australia enriches my views and perspectives when working at Support Services For You MNC, advocating for client rights and enhancing independence through life skills development. Skilled in emotional support and active listening, I foster strong relationships with clients and families, ensuring holistic care and community integration. Committed to promoting well-being and safety in all interactions. Years of working with children allowed me to adopt difficult situations with calmness and confidence. Coming from a foreign country has had me understand and emphasise other's situations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Worker
Support Services For You Mid North Coast
10.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
Childcare Educator
Smartland Boutique Early Learning
10.2021 - Current
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Communicated with parents and other staff about student progress.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
Support Worker
RSL LifeCare
09.2024 - 03.2025
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Advocated for client rights and needs within broader social services system, ensuring their voices were heard and acted upon.
- Supported clients in accessing community resources, enhancing their integration and participation in community activities.
- Improved client independence with structured life skills training.
- Conducted regular assessments of client needs, adjusting support plans to better serve them.
- Guided clients in developing social skills, enabling better interaction with others and reducing feelings of isolation.
- Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
- Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
- Assisted clients in managing medications, ensuring adherence to prescribed treatments.
Education
Waiting For Certificate Issued - Cart III in Individual Support
Community College Mid North Coast
Port Macquarie, NSW11-2025
Certificate III - Early Childhood Care And Education
TAFE NSW
NSW03-2021
Bachelor of Arts - English Language
Wenzao Ursuline University of Languages
TAIWAN06-2015
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Relationship building
- Behavioral support
- Meal preparation
- Transportation assistance
- Life skills development
- Mobility assistance
- Active listening
- Cleaning and sanitizing
- Confidentiality and privacy
Certification
*Graduated from WenZao Ursuline University of Languages, major in English
*Cert III in Early Childhood education and care
*Cert III in Individual Support (have completed the course, waiting for certificate to be issued.)
Languages
Chinese
Native or Bilingual
manderian
Native or Bilingual
Timeline
Support Worker
Support Services For You Mid North Coast
10.2024 - Current
Support Worker
RSL LifeCare
09.2024 - 03.2025
Childcare Educator
Smartland Boutique Early Learning
10.2021 - Current
Waiting For Certificate Issued - Cart III in Individual Support
Community College Mid North Coast
Certificate III - Early Childhood Care And Education
TAFE NSW
Bachelor of Arts - English Language
Wenzao Ursuline University of Languages