Tatiana Deane
Sydney,NSW
Summary
Serviced-focused and hands-on leader dedicated to delivering positive customer experiences. Maintains productive relationships with internal and external staff and vendors to spearhead collaborative efforts. Creates and embodies guest satisfaction by demonstrating high hospitality standards.
Overview
4
4
years of professional experience
Work History
Assistant Banquet Manager
Rydges Sydney Central
05.2023 - Current
- Liaised with catering department about event changes and implemented requested adjustments.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Food and Beverage Supervisor
Rydges Sydney Central
10.2022 - 05.2023
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered training to workers in service and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
Food and Beverage Attendant
Rydges Mackay-Rydges Sydney Central
11.2021 - 10.2022
- Barista
- Maintained clean and organized restaurant and banquet areas to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted guests to provide friendly and welcoming experience whilst doing meet and greets or hosting in the restaurant.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Processed payments and provided receipts to establish proof of transaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Professional Photographer
Self Employed
05.2019 - 07.2021
- Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.
- Digitally edited photos to enhance appearance.
- Photographed high-quality images for various print and digital projects.
- Displayed portfolio to show off best work to potential clients and promote skills and value.
- Managed correspondence with clients, documented interactions and tracked data transfers with manual and automated strategies.
- Scheduled studio appointments to shoot wide variety of subjects.
- Edited, toned, captioned, and uploaded photographs for publication.
Education
Responsible Service of Alcohol
NSW
12.2021
Havelock North High School
Hawkes Bay, New Zealand2016
Skills
- Staff Scheduling
- Guest Services
- Front of House Management
- Room Breakdown
- Cost Control
- Staff Training
- Banquet Event Orders (BEOs)
- Client Relationships
- Calm and Pleasant Demeanor
- Operational Efficiency
Timeline
Assistant Banquet Manager
Rydges Sydney Central
05.2023 - Current
Food and Beverage Supervisor
Rydges Sydney Central
10.2022 - 05.2023
Food and Beverage Attendant
Rydges Mackay-Rydges Sydney Central
11.2021 - 10.2022
Professional Photographer
Self Employed
05.2019 - 07.2021
Responsible Service of Alcohol
NSW
Havelock North High School
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