TSE-MIN CHEN
Auburn,N.S.W
Summary
Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.
Overview
9
9
years of professional experience
Work History
Logistics Warehouse Supervisor
AUE International Pty Ltd
07.2020 - Current
- Overseeing and managing the day-to-day operations of the warehouse, including receiving parcels and ensuring efficient coordination amongst the staff
- Monitoring and enforcing compliance with company policies and safety regulations to ensure the safety of all warehouse employees
- Effectively plan and allocate resources in order to meet daily operational requirements, maximizing productivity and minimizing downtime
- Train, mentor, and provide regular feedback to warehouse staff in order to cultivate their skills and expertise, enabling them to carry out their duties with utmost efficiency
- Work together with other departments, to effectively manage and prioritize incoming and outgoing shipments
- Consistently seek out opportunities for process improvement, and implement changes to increase efficiency and decrease costs
- Conduct regular inspections and audits to maintain cleanliness, organization, and compliance with quality standards
- Manage and resolve any warehouse-related issues or conflicts that may arise, ensuring prompt resolution and maintaining positive employee relations
- Prepare and analyze reports on warehouse operations, including productivity, inventory levels, and shipping/receiving accuracy, providing recommendations for improvement.
Logistics Warehouse Staff
AUE International Pty Ltd
09.2019 - 06.2020
- Prepare and complete orders for delivery or pickup according to schedule
- Receive and process parcels (pick, label, store)
- Perform parcels controls and keep quality standards high for audits
- Keep a clean and safe working environment and optimize space utilization
- Report any discrepancies
- Communicate and cooperate with supervisors and coworkers
- Operate and maintain preventively warehouse vehicles, forklift and equipment
- Follow quality service standards safety standards and comply with procedures, rules and regulations.
Accounting
AUE International Pty Ltd
07.2018 - 08.2019
- Supporting the senior/managing accountant and wider finance team
- Collaborating with these teams to work on various accounting projects
- Performing reconciliations of accounts
- Processing payments and invoices accurately and within expected time periods
- Verifying financial Statements, ledgers and accounts and making corrections where appropriate
- Preparing profit and loss accounts sheets
- Preparing the yearly budget
- Taking minutes in meeting and other administrative duties.
Air cargo department
AUE International Pty Ltd
01.2018 - 06.2018
- Booking cargo shipments
- Coordinating with customers and airlines
- Providing tracking and tracing of cargo shipments
- Maintaining accurate records
- Negotiating with airlines
- Organizing collections and deliveries.
Customer Service
AUE International Pty Ltd
07.2016 - 12.2017
- Manage large amounts of incoming phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Reception Staff
AUE International Pty Ltd
04.2015 - 06.2016
- Providing information about products and services to customers, clients and partners
- Answering or referring inquiries about business operations, policies, or procedures
- Scheduling and following up with appointments
- Copying, scanning and routing correspondence/documentation
- Maintaining filing systems in paper form or electronically using databases
- Greet incoming customers immediately.
Education
Certificate II in Transport Security Protection (Air cargo Examination officer) -
Asset College
09.2022
Diploma of Human Resources Management -
VIA EDUCATION
04.2020
Certificate IV in Human Resources -
VIA EDUCATION
03.2019
Advanced Diploma of Accounting -
Australian Ideal College
01.2018
Diploma of Accounting -
Australian Ideal College
04.2017
International Trade Bachelor of Business Administration degree -
NATIONAL PINGTUNG UNIVERSITY
06.2013
Skills
- Warehouse Operations
- Warehouse Organization
- Loading and unloading
- Warehouse Safety
- Staff Management
- Warehouse Logistics
- Operational Reporting
- Logistics
- Forklift Operations
- Staff Training
- Employee Motivation
- Logistics Management
Languages
Mandarin
English
Personal Competences
- Organizing and coordinating skills, team player
- Strong interpersonal and communication skills and ability
- Enthusiastic, highly motivated for career advancement
- Detail driven and time management skills
- Ability to acquire knowledge quickly and accurately
- Strong ability to adapt quickly to challenging situations
- Fluency in Mandarin and English
Personal Information
- Date of Birth: 09/07/90
- Nationality: Taiwan
Timeline
Logistics Warehouse Supervisor
AUE International Pty Ltd
07.2020 - Current
Logistics Warehouse Staff
AUE International Pty Ltd
09.2019 - 06.2020
Accounting
AUE International Pty Ltd
07.2018 - 08.2019
Air cargo department
AUE International Pty Ltd
01.2018 - 06.2018
Customer Service
AUE International Pty Ltd
07.2016 - 12.2017
Reception Staff
AUE International Pty Ltd
04.2015 - 06.2016
Certificate II in Transport Security Protection (Air cargo Examination officer) -
Asset College
Diploma of Human Resources Management -
VIA EDUCATION
Certificate IV in Human Resources -
VIA EDUCATION
Advanced Diploma of Accounting -
Australian Ideal College
Diploma of Accounting -
Australian Ideal College
International Trade Bachelor of Business Administration degree -
NATIONAL PINGTUNG UNIVERSITY
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