Tsend-Ayush Battulga
Sydney,NSW
Summary
- Adept at blending advanced data analysis and machine learning skills with a proven track record in enhancing customer service at Koala Service Pty. Excelled in project management and financial analysis, significantly contributing to the Trade Development Bank of Mongolia's risk minimization strategies. Demonstrates a unique combination of technical expertise and interpersonal abilities to drive business success.
- Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.
Overview
5
5
years of professional experience
Work History
Service Company Liasion
Koala service pty
Sydney, NSW
11.2024 - 03.2025
- Respond to customer inquiries via phone, email, and live chat, providing accurate and timely information to ensure customer satisfaction.
- Resolve customer complaints by identifying problems and coordinating appropriate corrective action to maintain trust and loyalty.
- Facilitate communication between customers and service departments to ensure service requests are executed efficiently.
- Process orders, forms, applications, and requests, ensuring all customer data is accurately entered into the system.
- Educate customers on products and services, offering recommendations based on their needs and preferences to enhance their experience.
Host Manager
Inndeavor
Sydney, NSW
11.2023 - 11.2024
- Responsible for marketing the property, managing revenue, screening guests, ensuring guest satisfaction, overseeing cleaning and maintenance, and ensuring compliance with regulations.
Senior Risk Analyst
Trade Development Bank of Mongolia
Ulaanbaatar, Mongolia
12.2022 - 09.2023
- Use statistical analyses and financial forecasting models to assess the potential risks involved in investments, loans, and other financial decisions made by a bank. They also develop strategies to minimize risk and protect the financial health of the organization.
Digital Risk Analyst
Trade Development Bank of Mongolia
Ulaanbaatar, Mongolia
04.2021 - 12.2022
- Responsible for identifying, analyzing, and mitigating potential security risks within an bank`s digital infrastructure (internet banking and card). This involves conducting regular security audits, monitoring system vulnerabilities, and developing effective risk management strategies.
Lending Specialist
Trade Development Bank of Mongolia
, Mongolia
04.2020 - 02.2021
- Reviews loan applications and checks the creditworthiness of applicants.
- Oversees the loan process from beginning to end.
- Processes personal and commercial loans, guiding clients through the process, assisting with forms, requirements, and verification.
- Works with financial institutions to help clients secure funding.
Teller Supervisor
Trade Development Bank of Mongolia
Ulaanbaatar, Mongolia
11.2019 - 04.2020
- Overseeing banking operations
- Managing the performance of tellers
- Assigning tasks to junior tellers
- Maintaining ATMs and cash drawers
- Providing vault access
- Coordinating with other bank officials
- Addressing and resolving discrepancies or concerns
- Handling large amounts of cash
- Investigating when a teller's drawer doesn't reconcile
- Supervising teller teams
- Training junior tellers
- Motivating other tellers.
Education
Master of Science - Master of Data Science
Sydney Polytechnic Institute
Sydney, NSW12-2026
Project Management - Project Management
SELC College
Sydney, NSW06-2019
Academic English - Academic English
ELS Language School
Sydney, NSW10-2017
Bachelor in Business - Financial Management
University of Finance And Economics of Mongolia
Ulaanbaatar, Mongolia06-2016
Skills
- Data analysis
- Machine learning
- Statistical modeling
- Project management
- Financial analysis
- Customer service
- Risk assessment
- Reporting
- Project planning
- Analytical thinking
- Time management abilities
Languages
English
Professional
Korean
Limited
Timeline
Service Company Liasion
Koala service pty
11.2024 - 03.2025
Host Manager
Inndeavor
11.2023 - 11.2024
Senior Risk Analyst
Trade Development Bank of Mongolia
12.2022 - 09.2023
Digital Risk Analyst
Trade Development Bank of Mongolia
04.2021 - 12.2022
Lending Specialist
Trade Development Bank of Mongolia
04.2020 - 02.2021
Teller Supervisor
Trade Development Bank of Mongolia
11.2019 - 04.2020
Master of Science - Master of Data Science
Sydney Polytechnic Institute
Project Management - Project Management
SELC College
Academic English - Academic English
ELS Language School
Bachelor in Business - Financial Management
University of Finance And Economics of Mongolia
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