Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tsend-Ayush Battulga

Sydney,NSW

Summary

  • Adept at blending advanced data analysis and machine learning skills with a proven track record in enhancing customer service at Koala Service Pty. Excelled in project management and financial analysis, significantly contributing to the Trade Development Bank of Mongolia's risk minimization strategies. Demonstrates a unique combination of technical expertise and interpersonal abilities to drive business success.
  • Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.

Overview

5
5
years of professional experience

Work History

Service Company Liasion

Koala service pty
Sydney, NSW
11.2024 - 03.2025
  • Respond to customer inquiries via phone, email, and live chat, providing accurate and timely information to ensure customer satisfaction.
  • Resolve customer complaints by identifying problems and coordinating appropriate corrective action to maintain trust and loyalty.
  • Facilitate communication between customers and service departments to ensure service requests are executed efficiently.
  • Process orders, forms, applications, and requests, ensuring all customer data is accurately entered into the system.
  • Educate customers on products and services, offering recommendations based on their needs and preferences to enhance their experience.

Host Manager

Inndeavor
Sydney, NSW
11.2023 - 11.2024
  • Responsible for marketing the property, managing revenue, screening guests, ensuring guest satisfaction, overseeing cleaning and maintenance, and ensuring compliance with regulations.

Senior Risk Analyst

Trade Development Bank of Mongolia
Ulaanbaatar, Mongolia
12.2022 - 09.2023
  • Use statistical analyses and financial forecasting models to assess the potential risks involved in investments, loans, and other financial decisions made by a bank. They also develop strategies to minimize risk and protect the financial health of the organization.

Digital Risk Analyst

Trade Development Bank of Mongolia
Ulaanbaatar, Mongolia
04.2021 - 12.2022
  • Responsible for identifying, analyzing, and mitigating potential security risks within an bank`s digital infrastructure (internet banking and card). This involves conducting regular security audits, monitoring system vulnerabilities, and developing effective risk management strategies.

Lending Specialist

Trade Development Bank of Mongolia
, Mongolia
04.2020 - 02.2021
  • Reviews loan applications and checks the creditworthiness of applicants.
  • Oversees the loan process from beginning to end.
  • Processes personal and commercial loans, guiding clients through the process, assisting with forms, requirements, and verification.
  • Works with financial institutions to help clients secure funding.

Teller Supervisor

Trade Development Bank of Mongolia
Ulaanbaatar, Mongolia
11.2019 - 04.2020
  • Overseeing banking operations
  • Managing the performance of tellers
  • Assigning tasks to junior tellers
  • Maintaining ATMs and cash drawers
  • Providing vault access
  • Coordinating with other bank officials
  • Addressing and resolving discrepancies or concerns
  • Handling large amounts of cash
  • Investigating when a teller's drawer doesn't reconcile
  • Supervising teller teams
  • Training junior tellers
  • Motivating other tellers.

Education

Master of Science - Master of Data Science

Sydney Polytechnic Institute
Sydney, NSW
12-2026

Project Management - Project Management

SELC College
Sydney, NSW
06-2019

Academic English - Academic English

ELS Language School
Sydney, NSW
10-2017

Bachelor in Business - Financial Management

University of Finance And Economics of Mongolia
Ulaanbaatar, Mongolia
06-2016

Skills

  • Data analysis
  • Machine learning
  • Statistical modeling
  • Project management
  • Financial analysis
  • Customer service
  • Risk assessment
  • Reporting
  • Project planning
  • Analytical thinking
  • Time management abilities

Languages

English
Professional
Korean
Limited

Timeline

Service Company Liasion

Koala service pty
11.2024 - 03.2025

Host Manager

Inndeavor
11.2023 - 11.2024

Senior Risk Analyst

Trade Development Bank of Mongolia
12.2022 - 09.2023

Digital Risk Analyst

Trade Development Bank of Mongolia
04.2021 - 12.2022

Lending Specialist

Trade Development Bank of Mongolia
04.2020 - 02.2021

Teller Supervisor

Trade Development Bank of Mongolia
11.2019 - 04.2020

Master of Science - Master of Data Science

Sydney Polytechnic Institute

Project Management - Project Management

SELC College

Academic English - Academic English

ELS Language School

Bachelor in Business - Financial Management

University of Finance And Economics of Mongolia

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Tsend-Ayush Battulga