Tsharn Smith
Hospitality Officer
Purona,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2025
2025
years of professional experience
2023
2023
years of post-secondary education
Work History
Hospitality Officer
Bluecares
Townsville, Queensland
02.2024 - Current
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Prepare, cook and deliver food in adherence with Australian food safety standards and dietary requirements of our elderly residents
- Be willing to support senior hospitality staff members with daily operations which may include housekeeping and laundry services
- Be required to uphold impeccable hygiene standards
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
Food and Beverage Attendant
Palmer Bar
3 2022 - 11.2023
- Take orders and serve customers using POS system
- Prepare and serve alcoholic and non alcoholic drinks
- Maintain a memorised knowledge of menu, prices, food and beverages
- Responsible for handling cash and EFTPOS transactions
- Perform other duties as assigned or required by upper management
Team Member
Pandanus Catering
05.2021 - 05.2022
- Bar and POS servicing
- Time and Task management
- Teamwork and working unsupervised
- Strong work ethic, proactiveness and diligence
- Great customer service skills
- Professional attitude and appearance
- Excellent communication skills
- Stock control and rotation of stock
- Cleanliness and Hygiene practices
- Complying to WHS and other regulation requirements
Stock Processor
Uluru/Ayers Rock Resort
08.2019 - 06.2020
- Receiving orders
- Distributing stock to Uluru/Ayers Rock Designs retail stores
- Stock control (rotation, presentation, and stock take)
- Manual Handling
- Time and Task Management
- Compliance to safe work practice (WHS)
- Demonstrated work ethic- punctual and dependable in attendance and performance in the workplace
- Accurate and efficient processing of orders
- Stock managed with appropriate care
Retail Assistant
Uluru/Ayers Rock Resort - IGA
04.2019 - 06.2020
- Serving customers efficiently and politely
- Restocking shelves accurately and quickly
- Maintaining cleanliness in the workplace
- Excellent attendance record
- Positive feedback from manager
- Good rapport with customers
Education
COVID SAFE Training for Dining In -
Tafe
Designer Life Training - Employability Skills Training
Clear to Work - RSA
Certificate III in Business Administration - Legal
Tafe
Certificate III in Retail - undefined
William Angliss Institute - Academy
Heatley Secondary College - undefined
Skills
Excellent people skills
Good computing skills
Strong literacy and numeracy
Grasp new concepts quickly
Reliability
Beverage preparation
Menu memorization
Table clearing
Food running
Timely food delivery
Reporting and documentation
Multitasking Abilities
Time management abilities
Problem-solving abilities
Multitasking
Adaptability
Problem-solving aptitude
Timeline
Hospitality Officer
Bluecares
02.2024 - Current
Team Member
Pandanus Catering
05.2021 - 05.2022
Stock Processor
Uluru/Ayers Rock Resort
08.2019 - 06.2020
Retail Assistant
Uluru/Ayers Rock Resort - IGA
04.2019 - 06.2020
Designer Life Training - Employability Skills Training
Clear to Work - RSA
Certificate III in Business Administration - Legal
Tafe
Certificate III in Retail - undefined
William Angliss Institute - Academy
Heatley Secondary College - undefined
Food and Beverage Attendant
Palmer Bar
3 2022 - 11.2023
COVID SAFE Training for Dining In -
Tafe
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