Tshering Choden
PERTH
Summary
Dynamic customer service professional with extensive experience at Bp, excelling in POS operation and cash handling. Proven ability to resolve customer issues swiftly while promoting products and enhancing sales. Strong teamwork and communication skills ensure a seamless service experience, consistently achieving high customer satisfaction in fast-paced environments.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Representative
Bp
Applecross
07.2023 - Current
- Delivered friendly and efficient customer service to all customers
- Operated POS (Point of Sale) system to process cash, card, and mobile payments accurately
- Assisted customers with fuel purchases, retail items, and general enquiries
- Maintained cleanliness of store, fuel pumps, and surrounding areas
- Replenished stock, shelves, and displays to ensure product availability
- Handled customer complaints professionally and resolved issues quickly
- Promoted in-store products, deals, and loyalty programs to increase sales
- Prepared basic food and beverages (coffee, snacks) where required
- Followed workplace health and safety procedures at all times
- Assisted with opening and closing duties, including cash balancing
- Worked effectively in a fast-paced, team-oriented environment
Cashier
Yum Urban Market
Murdoch
02.2025 - 01.2026
- Operated cash register and POS system to process cash, card, and mobile payments accurately
- Provided friendly and efficient customer service in a fast-paced environment
- Handled customer enquiries and resolved complaints professionally
- Maintained accurate cash handling, including opening and closing register balances
- Scanned items, issued receipts, and ensured correct pricing of products
- Restocked shelves, fridges, and displays to maintain product availability
- Monitored inventory levels and reported low stock items
- Maintained cleanliness and organization of the store, checkout area, and aisles
- Checked product expiry dates and removed outdated items
- Assisted customers with product selection and promotions
- Followed store policies, procedures, and health & safety regulations
- Worked collaboratively with team members to ensure smooth store operations
Hospitality Assistant
Kuenzom Restaurant
Paro
06.2019 - 05.2023
- Delivered high-quality customer service to students, staff, and guests in a fast-paced hospitality environment
- Took food and beverage orders accurately and communicated them clearly to kitchen staff
- Served meals and drinks efficiently while maintaining a professional and friendly attitude
- Set up and cleared tables, ensuring dining areas remained clean, organised, and presentable
- Handled POS system transactions, including cash and card payments
- Assisted customers with menu choices, dietary requirements, and special requests
- Maintained knowledge of menu items, daily specials, and promotions
- Followed food safety and hygiene standards at all times
- Worked collaboratively with kitchen and front-of-house team to ensure smooth service
- Managed busy service periods while maintaining attention to detail and customer satisfaction
Education
Master of Science - Masters of Sustainable Development
Murdoch University
Murdoch , WA 07.2023 - 08.2025
Bachelor of Science - Bachelors of Forestry
College of Natural Resources
Punakha, Bhutan 02.2018 - 12.2022
Skills
- Customer service & communication
- POS operation & cash handling
- Food & beverage service
- Teamwork & collaboration
- Time management & multitasking
- Attention to detail
- Problem-solving & adaptability
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Nepali
Intermediate (B1)
B1
Timeline
Cashier
Yum Urban Market
02.2025 - 01.2026
Customer Service Representative
Bp
07.2023 - Current
Master of Science - Masters of Sustainable Development
Murdoch University
07.2023 - 08.2025
Hospitality Assistant
Kuenzom Restaurant
06.2019 - 05.2023
Bachelor of Science - Bachelors of Forestry
College of Natural Resources
02.2018 - 12.2022