Tshering Dema
Annerley,QLD
Summary
Looking for a new role where hard work and dedication will be highly valued. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
7
7
years of professional experience
Work History
Cashier Manager
Samba Automobile
Haa, Bhutan
12.2019 - 02.2023
- Managed and trained cashiers on proper cash handling procedures.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Ensured compliance with all company policies, procedures and regulations regarding cash management.
- Developed strategies to increase customer satisfaction and improve operational efficiency.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Analyzed sales data to identify opportunities for improvement in store performance.
- Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
- Assisted in the development and implementation of store policies and procedures related to cash management activities.
- Prepared financial reports that included weekly and monthly sales summaries, bank deposit slips and reconciliations.
- Conducted regular audits of register transactions to ensure accuracy of amounts recorded.
- Evaluated current processes, identified areas for improvement and implemented solutions accordingly.
- Built and maintained working relationships with peers and upper management.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Reconciled registers to prepare daily bank deposits.
Sales Associate
Bhutan Oil Distribution
Haa, Bhutan
02.2016 - 07.2019
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Bachelor of Education - English And History
Samtse College of Education
Bhutan12-2013
Masters of Education - Education
Griffith University
QueenslandSkills
- Documentation and Reporting
- Store Opening and Closing
- Time Management
- Issue Resolution
- Workplace Safety
- Sales Monitoring
- Bank Deposit Preparation
- Payment Processing
- Relationship Building
- Teamwork and Collaboration
- Written and Oral Communication Skills
- Building Rapport
- Problem-Solving Skills
- Professional Demeanor
- Cash Handling Accuracy
- Negotiation Tactics
- Reading Comprehension Skills
- Multi-Tasking Strength
- Service-Oriented
Languages
English
Full Professional
Nepali
Professional
Hindi
Elementary
Dzongkha
Native/ Bilingual
Timeline
Cashier Manager
Samba Automobile
12.2019 - 02.2023
Sales Associate
Bhutan Oil Distribution
02.2016 - 07.2019
Bachelor of Education - English And History
Samtse College of Education
Masters of Education - Education
Griffith University