Deki Yangzom
Phuntsholing, Bhutan
Summary
Adept at enhancing guest experiences through exceptional service and meticulous attention to detail, I excelled in roles at prestigious establishments like Zhiwaling Heritage Hotel. Leveraging skills in cleaning techniques and guest relations, I consistently exceeded satisfaction goals, contributing to the hotel's reputation for luxury and authenticity. My teamwork and quality assurance acumen ensured high standards and efficiency.
Overview
7
7
years of professional experience
Work History
Housekeeper
Holiday Inn
Al Barsha 1 Sheikh Zayed Road, Dubai - United Arab Emirates
09.2022 - 09.2024
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
Food and Beverage Attendant
Amankora
Balakha Tshento, Paro, Bhutan
06.2021 - 06.2022
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
Housekeeper
Zhiwaling Heritage Hotel
Satsam Chorten, Paro, Bhutan
05.2017 - 03.2021
- As a housekeeper at Zhiwaling Heritage Hotel, I ensured that rooms were cleaned and organized to the highest standards, providing a welcoming experience for guests. I handled daily maintenance, stocked supplies, and promptly addressed guest requests.
- I worked closely with other departments to meet special guest needs and maintained the heritage charm of the hotel by caring for traditional decor. Managing inventory and training new staff were also part of my role.
- I take pride in contributing to the hotel's excellent guest satisfaction, and reputation for luxury and authenticity.
Education
Mongar Higher Secondary School
Mongar Bhutan01-2004
Skills
- Cleaning techniques
- Customer service-focused
- Quality assurance
- Guest relations
- Detail-oriented
- Multitasking and organization
- Exceptional time management
- Teamwork
- Focused and detail-oriented
Languages
English
Professional
Hindi
Limited
Nepali
Limited
Dzongkha
Professional
References
References available upon request.
Timeline
Housekeeper
Holiday Inn
09.2022 - 09.2024
Food and Beverage Attendant
Amankora
06.2021 - 06.2022
Housekeeper
Zhiwaling Heritage Hotel
05.2017 - 03.2021
Mongar Higher Secondary School
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