Tshering Lama
Launceston,TAS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Front Desk Guest Service Agent
Hotel Grand Chancellor
10.2023 - Current
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
- Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
- Contributed to sales efforts by promoting available upgrades or add-on services when appropriate, increasing revenue through upselling opportunities.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Participated in regular staff meetings, offering valuable input on improving hotel operations and guest services practices.
- Utilized property management software proficiently for efficient reservation management and accurate recordkeeping.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Pharmacy Assistant
Chemist Warehouse
04.2022 - Current
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
Front of House Employee
Sherpa Restaurant
03.2022 - 06.2022
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
BBA - Business And Managerial Economicss
Tribhuvan University
Nepal04.2018
Skills
- Complaint Handling
- Professional Appearance
- Customer Service
- Office Management
- Administrative Skills
- Attention to Detail
Timeline
Front Desk Guest Service Agent
Hotel Grand Chancellor
10.2023 - Current
Pharmacy Assistant
Chemist Warehouse
04.2022 - Current
Front of House Employee
Sherpa Restaurant
03.2022 - 06.2022
BBA - Business And Managerial Economicss
Tribhuvan University
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